Cultural Competency in Healthcare: Ensuring Culturally Appropriate Treatment and Services To Reduce Disparities and Improve Outcomes, an October 11, 2006 audio conference on CD-ROM, presents case studies from industry experts who have developed and implemented and continue to refine their healthcare competency programs to provide culturally appropriate care to their diverse populations.
Cross-cultural barriers can severely undermine the quality of healthcare that your patients and/or members receive, but many healthcare organizations are struggling to develop a comprehensive healthcare cultural competency program that meets the needs of their population and complies with Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and Culturally and Linguistically Appropriate Services (CLAS) standards.
During this 90-minute audio conference on CD-ROM, Elsa Batica, cross cultural health development and training manager with Children's Hospitals and Clinics of Minnesota and Patti Ludwig-Beymer, administrative director for nursing research and education, Edward Hospital & Health Services, provide an in-depth description of the cultural competency programs at their organizations and how these efforts improve the overall quality of care their organizations provide.
You will get details on how to:
- Tie cultural competency efforts into an overall quality improvement plan;
- Meet the requirements of JCAHO and CLAS standards for culturally appropriate care;
- Train staff on healthcare cultural competence;
- Evaluate the effectiveness of healthcare cultural competency techniques;
- Implement, develop and refine a healthcare cultural competency program;
- Build management support for cultural diversity programs; and
- Work with the community to address cultural issues.
You can "attend" this program right in your office and enjoy significant savings – no travel time or hassle; no hotel
expenses. It’s so convenient! Invite your staff members to listen in.
Listen to some pre-conference comments from one of our expert presenters:
Patti Ludwig-Beymer, administrative director for nursing research and education, Edward Hospital and Health Services, discusses the importance of staff education in building a culturally competent organization and viewing cultural competence as a process rather than an outcome.
WHO WILL BENEFIT FROM THIS AUDIO CONFERENCE?
CEOs, medical directors, executives responsible for culturally competent healthcare, quality improvement executives, compliance officers, disease management directors, managers and coordinators, care management nurses, business development and strategic planning directors.
Here's what participants said about the live program:
"Ms. Batica’s presentation provided great information to improve communication," said an executive director of patient financial services with a southern health system.
"The information presented was very useful and will be helpful in my job as diversity officer for my healthcare system; very helpful in improving cultural competency programs in hospitals as well as in achieving Joint Commission accreditation/compliance on this topic, " according to Howard Ruddy, vice president of advocacy and health community, Memorial Healthcare System.
ABOUT OUR PANELISTS:
Elsa J. Batica is the manager of cross cultural health development and training for Children’s Hospitals and Clinics. In her role at Children’s, Batica develops and delivers cultural competence training to healthcare providers and other staff; coordinates activities of the organization's Diversity Action Council; works with leadership, directors and managers on activities to enhance Children’s healthcare services to linguistic and cultural minority populations; helps Children’s develop collaborative relationships with multi-cultural community organizations; and coordinates implementation of select community-based projects.
Batica has extensive experience in participatory action research, instructional design, group facilitation and one-on-one counseling on workplace diversity and management issues. Throughout her career, she has developed and delivered hundreds of workshops, consultations and facilitated sessions to a diverse client list of government, corporate, education, health, non-profit and community settings. She is currently an adjunct professor teaching Human Resources: Effective Employee Selection, Leadership and Management course for Law Enforcement and Strategic Management of Diverse staff. She is a trained and experienced civil rights mediator.
Batica received a Master of Arts in Urban Planning and Community Development, Divine Word University, Tacloban City and a Bachelor of Science in Chemical Engineering, Cebu (Philippines) Institute of Technology.
Patti Ludwig-Beymer, PhD, RN, CTN
Patti Ludwig-Beymer is the administrative director, education and research at Edward Hospital in Naperville, Ill. She facilitates evidence-based practice and professional development by working with nurses and other clinicians on education, quality and research initiatives.
Dr. Ludwig-Beymer collaborates to research topics as diverse as professional practice, culture, parish nursing, pain management, care environment, ethical issues, animal-assisted therapy and safety.
Certified as a transcultural nurse, Dr. Ludwig-Beymer is a transcultural nursing scholar and associate editor of the Journal of Transcultural Nursing. She has held clinical, administrative, and faculty roles within practice and academic settings.
Dr. Ludwig-Beymer received a diploma in Nursing from Mercy Hospital School of Nursing, Pittsburgh. She also earned a Bachelor of Science in Nursing and a Master of Science in Education from Duquesne University Pittsburgh, in addition to a PhD in nursing with a focus on Transcultural Nursing from University of Utah, Salt Lake City.