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Improving Patient Engagement in Telephonic and Online Health Improvement Programs for Lasting Behavior Change, a February 18th webinar on CD-ROM
Improving Patient Engagement in Telephonic and Online Health Improvement Programs for Lasting Behavior Change, a February 18th webinar on CD-ROM
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Engagement, empowerment and motivation – how do you get the full support of members in your health improvement program to make lasting health behavior change? Short and long-term engagement rates are the true measure of success for health improvement and health coaching programs.

Listen to pre-conference comments from Dr. Randall Williams.

During Improving Patient Engagement in Telephonic and Online Health Improvement Programs for Lasting Behavior Change, a 90-minute webinar on February 18, 2009, now available as a CD-ROM, via On Demand Web access or as a training DVD, three industry experts examined the factors that can impact engagement and explain how to continually strive to improve engagement rates.

Leading industry experts Dr. Randall Williams, chief executive officer, Pharos Innovations, Dr. Thomas Kline, medical director, Iowa Medicaid Enterprise, and Katherine Scher, RN, CCM, program manager for the Center for Clinical Care Design at Henry Ford Health System, provided practical, hands-on strategies for:

  • Recruiting patients into health improvement programs;
  • Improving enrollment and engagement rates;
  • Implementing engagement tactics that motivate even resistant patients; and
  • Maximizing patient touch points to enhance engagement.

You can listen to this program right in your office and enjoy significant savings – no travel time or hassle; no hotel expenses. It’s so convenient! Invite your staff members to gather around a conference table to listen to the CD, DVD or the On Demand version.

Have questions on our webinar and/or webinar formats? Visit our webinar FAQ.


CEOs, medical directors, disease management directors, managers and coordinators, health coach managers, health coaches, health plan executives, care management nurses, physician executives and business development and strategic planning directors.


Dr. Thomas Kline

Thomas Kline, M.D., serves as medical director of the Iowa Medicaid Enterprise, focusing his efforts on medical and pharmaceutical services. Dr. Kline has more than 15 years experience in commercial managed care positions. In his capacity as medical director overseeing medical services, he is responsible for the development of the state’s disease management and care management programs.

Dr. Kline participates in policy development, benefit determination, and is a consultant for the entire enterprise. He supports the pharmacy services through his participation on the drug utilization commission and the pharmacy and therapeutics committee.

Dr. Kline received his medical degrees from Pennsylvania State University, University Park and Rutgers University, Camden, N.J. He has a doctorate in osteopathy from College of Osteopathic Medicine, Des Moines. He is board certified from American College of Osteopathic Family Practice.

Katherine Scher

Katherine A. Scher, R.N., C.C.M., is the program manager for the office of clinical quality and safety with the Center for Clinical Care Design at Henry Ford Health System. She is an accomplished and published nurse with more than 25 years experience in patient care and program development/management.

Scher is responsible for designing, implementing, and evaluating care strategies to address the healthcare needs of patients with chronic conditions. During her 25 plus years with Henry Ford, Scher presents regularly on care management related topics, has published two articles in peer reviewed journals and has four certifications.

Scher received her nursing degree from Henry Ford Hospital School of Nursing, Detroit and a bachelor of arts in social work and psychology from Michigan State University, East Lansing.

Dr. Randall
Daily contact via health improvement programs can address many of the unmet needs of the traditionally underserved Medicaid population.

Randall Williams, M. D., F.A.C.C., is the founding chief executive officer of Pharos Innovations, a pioneer in assisting clients to achieve the next generation of healthcare financial performance improvement through an easy-to-use, device-free remote monitoring platform.

Dr. Williams currently serves on the national American College of Cardiology disease management task force, which advocates for quality standards and reimbursement methods for chronic coordinated care. He holds an appointment as assistant professor at Northwestern University’s Feinberg School of Medicine, and has performed research and published extensively on topics related to chronic disease and congestive heart failure outcomes. He is currently associated with Midwest Heart Specialists, the largest single specialty cardiology group in Northern Illinois. Additionally, he is the president of The Williams Heart Foundation, an endowed medical research foundation.

Prior to his current position, Dr. Williams was director of the Congestive Heart Failure (CHF) program at Evanston Northwestern Healthcare, where he designed and built a nationally renowned program for disease management.

Dr. Williams took his medical training at Johns Hopkins School of Medicine, Baltimore, and is a practicing cardiologist in the Chicago area specializing in congestive heart failure.

Publication Date: February 18, 2009
Number of Pages: Webinar
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