Healthcare Intelligence Network
Accountable Care Organizations
Best Sellers
Behavioral Healthcare
Benchmarking
Bundled Payment
Care Coordination
Care Transitions
Case Management
Chronic Care Management
Coaching
Coming Soon
Community Health
Compliance
Consumer-Driven
Cultural Diversity
Data Analytics
Diabetes Management
Disease Management
Dual Eligibles
e-Books
eHealthcare
Emergency Medicine
Health Literacy
Health Risk Assessments
Health Risk Stratification
Healthcare Reform
Healthcare Trends
HIN Benchmark Reports
HIN Case Studies
HIPAA
Home Health
Home Visits
Hospice
Hospital
Hospital Readmissions
Hospitalist
ICD-10
Infection Control
Infographics
Information Technology
Long-Term Care
MACRA
Managed Care
Medicaid
Medical Home
Medical Neighborhood
Medical Practice
Medical Records
Medicare
Medication Adherence
Nurse Management
Palliative Care
Patient Engagement
Patient Experience
Patient Registry
Pay for Performance
Physician Practice Transformation
Physician Organizations
Physician Quality Reporting Initiative
Population Health Management
Post-Acute Care
Predictive Modeling
Pre-Publication
Quality Improvement
Reimbursement
Remote Patient Monitoring
Revenue Cycle Management
Safety
Social Health Determinants
Telehealth
Training DVDs
Transparency
Value-Based Reimbursement
Webinars
Wellness
What's New
Subscribe to the Free
'Healthcare Business Weekly Update' e-Newsletter and receive the latest trends, news and analysis in healthcare.
Email:

Click here to view this week's issue
Home > Quality Improvement
Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a 45-minute webinar on July 27th, Available for Replay
Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a 45-minute webinar on July 27th, Available for Replay
Be the first to review this item
Price
Your Price:
$99.00
Choose Format and Quantity
Webinar Format On-Demand rebroadcast
MP3 Download
Training DVD and transcript, Available 8/17
CD-ROM and transcript, Available 8/17
HIN 12-Month Webinar Membership
Quantity
Add to Wish List
Description
If you are already a Healthcare Intelligence Network webinar member, then this webinar is FREE for you.

Attend HIN Webinars Regularly? — Save $800 annually with our Webinar Subscription. Click here for details.

UnityPoint Health has moved from a siloed approach to improving the patient experience at each of its locations to a system-wide approach that encompasses a consistent, baseline experience while still allowing for each institution to address its specific needs.

Armed with data from its Press Ganey and CAHPS ® Hospital Survey scores, UnityPoint's patient experience team developed a front-line staff-driven improvement action plan.

During Improving the Patient Experience: Engaging Front-line Staff for a System-Wide Action Plan, a 45-minute webinar on July 27th, now available for replay, Paige Moore, director, patient experience at UnityPoint Health—Des Moines, shares how the organization switched from a top-down, leadership-driven patient experience improvement approach to one that engages front-line staff to own the process.

You'll learn how UnityPoint Health—Des Moines:

  • Uses the Studer concept's AIDET® and "managing up" to improve the patient experience;
  • Created service action teams using front-line staff members from the emergency department, adult inpatient and outpatient services and pediatric inpatient and outpatient services to observe and improve the patient experience;
  • Launched a grassroots initiative pilot program that includes four units, a group of front-line staff and volunteer patient experience champions to help drive consistent use of nursing best practices that help impact its Press Ganey®'s Communication with Nurses scores and overall patient experience;
  • Changed its patient rounding system to mirror its efforts to improve the patient experience; and
  • Addressed specific patient experience concerns related to patient privacy and nurse communication and the impact these efforts had on its patient experience scores.

Have questions on our webinar formats? Visit our webinar FAQ.

You can attend this program right in your office and enjoy significant savings—no travel time or hassle; no hotel expenses. It's so convenient! Invite your staff members to gather around a conference table to listen to the conference.

WHO WILL BENEFIT FROM THIS CONFERENCE?

Presidents, CEOs, medical directors, quality improvement executives, physician executives, patient experience professionals and strategic planning directors and consultants.

Paige Moore

Paige MoorePaige Moore is the Director of Patient Experience for UnityPoint Health – Des Moines. In this role, Ms. Moore coordinates patient experience activity for the Central Iowa affiliate of UnityPoint Health with her primary focus on the following hospitals: Iowa Methodist Medical Center, Iowa Lutheran Hospital, Methodist West Hospital and Blank Children’s Hospital.

Ms. Moore has helped drive system-wide and regional patient experience initiatives including the roll out of UnityPoint Health's Patient Experience Foundational Competencies, the UnityPoint Health – Des Moines' Service Action Team structure and work, purposeful employee and patient rounding through the use of Advisory Board Company's iRound tool and much more. In addition to the patient experience work, she oversees community engagement activities for UnityPoint Health – Des Moines including community partnerships and sponsorships. Ms. Moore also oversees the physician liaison activity.

Ms. Moore earned her Bachelor's degree in Business Administration with a dual minor in Social Welfare and Spanish from Wartburg College and her Master of Healthcare Administration from the University of Iowa. After completing her Master's, she was the Administrative Fellow at Children's Mercy Hospitals and Clinics in Kansas City. She was first introduced to UnityPoint Health - Des Moines during her graduate internship at Blank Children's Health Center.

Publication Date: July 27, 2017
Number of Pages: 45-minute webinar
Frequently Bought Together
Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System
Framework for Patient Engagement: 6 Stages to Success in a Value-Based Health System
Your Price: $95.00
Buy
9 Protocols to Promote Patient Engagement in High-Risk, High-Cost Populations
9 Protocols to Promote Patient Engagement in High-Risk, High-Cost Populations
Your Price: $109.00
Buy
 
Browse Similar Items
Webinars
What's New
Value-Based Reimbursement
Patient Experience

Care Coordination in an ACO: Population Health Management from Wellness to End-of-Life
Centralized Care Management to Reduce Readmissions and Avoidable ED Visits in High-Risk Populations
2018 Healthcare Benchmarks: Health Coaching
Proactive Care Management in a Top-Performing ACO: Closing Quality and Care Gaps in High-Risk, High-Utilization Populations
Evidence-Based Health Coaching: Patient-Centered Competencies for Population Health

Copyright Healthcare Intelligence Network. All Rights Reserved. eCommerce Software by 3dcart.