An innovative Care Coordination Center (C3) at Ochsner Health System, under the Ochsner Accountable Care program, is charged with both clinical and non-clinical care coordination for the nine-hospital system. From managing in-bound calls to a nurse advice line and making outbound calls for post-discharge care transitions and care gap management, this system-wide approach was launched in July of 2013 as the organization hit a tipping point of patients for which they are at financial risk for medical management.
During Moving the Metrics: Financial and Quality Returns from System-wide Care Coordination and Risk Stratification, a 45-minute webinar on October 8, 2014, now available for replay, Mark Green, system AVP, transition management, at Ochsner Health System, shares why the organization took this approach, how it assigns a severity index to its patients and the financial returns and quality metrics it has achieved from this approach.
You will learn how C3:
Achieves a consistent approach to care coordination and enabled Ochsner's clinical staff to practice at the top of their licensure;
Assigns roles, responsibilities and staffing protocols for each of three functions of C3, inbound nurse triage, outbound post-discharge care transition management and outbound care gaps;
Reduces avoidable emergency department use and improves ED efficiency through a day time and after hours nurse triage line …with surprising results on how a day-time component can impact results;
Qualifies for CMS' post-hospital discharge care coordination CPT codes with its outbound care transition management program and reduces readmissions for patients at risk of readmission…and the financial implications of this program;
Uses a registry tool to identify care gaps based on HCC codes and assigns potential ROI to patients to maximize its shared savings agreements; and
Benefits from a partnership with a non-owned hospital in its market to manage their patient discharges.
Listen to pre-conference comments from Mark Green.
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You can attend this program right in your office and enjoy significant savings — no travel time or hassle; no hotel expenses. It's so convenient! Invite your staff members to gather around a conference table to listen to the conference.
WHO WILL BENEFIT FROM THIS CONFERENCE?
Presidents/CEOs, CFOs, chief operating officers, vice presidents, medical directors, analysts, business development executives, consultants, directors, executive directors, financial/business managers, physician practice leaders, case managers, care managers and strategic planning executives.
ABOUT OUR PANELIST:
Mark Green, is the Director of Ochsner's Care Coordination Center (C3), a corporate resource housed under Ochsner's Accountable Care Organization. The Care Coordination Center has the responsibilities to develop, implement and monitor transitional care management across the healthcare continuum for the system.
Listen to this pre-conference interview with Mark Green:
The PHO provides infrastructure for physician success in value-based reimbursement models.
In his previous roles, Mr. Green functioned as a system strategic program manager, as well as a corporate Lean Six Sigma resource. With a clinical operations background in diagnostic imaging, Mr. Green has over 25 years of hospital, clinic and corporate operations knowledge that he brings with him.
Mr. Green holds an undergraduate degree in radiology sciences (BSRT), an MBA from Marylhust University, and holds certifications in both project management (PMP) and Lean Six Sigma. He has presented nationally on project management and Lean Six Sigma in the healthcare industry.