The transformation of a physician practice to a patient-centered medical home (PCMH) is a carefully planned process — one that starts with a culture change on the part of its doctors, staff, patients and payors and includes many practical adjustments to staffing, scheduling, patient outreach and care management so that the PCMH practice will be adequately recognized and reimbursed for its patient-centered efforts.
Principles of a Patient-Centered Practice: Medical Home Guidelines for Staffing, Recognition and Evidence-Based Care delivers essential lessons in a practice-wide redesign from organizations that have already completed the transformation — including two of the top 10 commercial health plans for 2009-2010 as ranked by the National Committee for Quality Assurance (NCQA) and the US News Media Group and a Level III NCQA-recognized medical home.
Filled with suggestions for redefining care team roles, redesigning workflow, addressing provider and staff expectations, infusing the practice with a supporting backbone of technology, and improving the patient experience, this 70-page resource is a roadmap for organizations seeking to attain the seven hallmarks of patient-centered care: a personal physician, a physician-directed practice, a whole person approach, coordinated and integrated care, quality and safety, enhanced access and a payment structure that reflects the contributions of the PCMH.
Practices poised to pursue NCQA recognition will find a detailed approach to the nine domains of the NCQA medical home scoring tool, with special emphasis on the delivery of evidence-based care.
In this 70-page special report, get details on the following programs:
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