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As healthcare organizations begin to mitigate patient risk factors outside of the hospital, referred to as the social determinants of health (SDOH), care teams need to assess the whole person, not just the patient.
When examining SDOH factors (such as transportation, affordability of prescriptions, health literacy, utility assistance, etc.), identifying what gets in the way of the patient following the care plan is a critical step in avoiding readmissions and improving positive health outcomes.
During Social Determinants of Health: Using Empathy Interviewing To Help Care Teams Understand Factors Impacting Patient Health, a 45-minute webinar on September 14th, now available for replay, Cindy Buckels, director, population health at TAV Health, shares the key steps in identifying and removing SDOH barriers.
You will learn how to:
- Train your care team staff to use empathy interviewing, including the types of questions that will help to identify patients impacted by SDOH;
- Design best case workflows for specific episodes of care to identify high- and low-vulnerability patients and what touchpoints should follow these patients; and
- Crowdsource data around patients so that community-based services can help to address factors leading to readmissions or unnecessary ED visits.
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WHO WILL BENEFIT FROM THIS CONFERENCE?
Presidents, CEOs, medical directors, quality improvement executives, physician executives, case managers, care coordinators, health coaches, population health and medical management professionals and strategic planning directors and consultants.