Healthcare Intelligence Network
Accountable Care Organizations
Best Sellers
Behavioral Healthcare
Benchmarking
Bundled Payment
Care Coordination
Care Transitions
Case Management
Chronic Care Management
Coaching
Coming Soon
Community Health
Compliance
Consumer-Driven
Cultural Diversity
Data Analytics
Diabetes Management
Disease Management
Dual Eligibles
e-Books
eHealthcare
Emergency Medicine
Health Literacy
Health Risk Assessments
Health Risk Stratification
Healthcare Reform
Healthcare Trends
HIN Benchmark Reports
HIN Case Studies
HIPAA
Home Health
Home Visits
Hospice
Hospital
Hospital Readmissions
Hospitalist
ICD-10
Infection Control
Infographics
Information Technology
Long-Term Care
MACRA
Managed Care
Medicaid
Medical Home
Medical Neighborhood
Medical Practice
Medical Records
Medicare
Medication Adherence
Nurse Management
Palliative Care
Patient Engagement
Patient Experience
Patient Registry
Pay for Performance
Physician Practice Transformation
Physician Organizations
Physician Quality Reporting Initiative
Population Health Management
Post-Acute Care
Predictive Modeling
Pre-Publication
Quality Improvement
Reimbursement
Remote Patient Monitoring
Revenue Cycle Management
Safety
Social Health Determinants
Telehealth
Training DVDs
Transparency
Value-Based Reimbursement
Webinars
Wellness
What's New
Subscribe to the Free
'Healthcare Business Weekly Update' e-Newsletter and receive the latest trends, news and analysis in healthcare.
Email:

Click here to view this week's issue
Home > e-Books
Telephonic Case Management Protocols to Engage Vulnerable Populations
Telephonic Case Management Protocols to Engage Vulnerable Populations
Be the first to review this item
Price
Your Price:
$89.00
Choose Format and Quantity
Format Recommended: Print and PDF
PDF
Print
Enterprise PDF Site License
Save on Multi-User PDFs*
Quantity Price Per Copy
2-5 $57.85
6-10 $48.95
11-25 $22.25
26-50 $17.80
51-99 $13.35
Contact us for multiple print pricing or to order 25+ copies.
Quantity
Add to Wish List
Description
Like the convenience of an instant PDF download but still want a hard copy of this book? Order both and save 35 percent!

Telephonic outreach by healthcare case managers helps to bridge the care divide, supporting and improving the health of vulnerable and high-risk populations.

Telephonic Case Management Protocols to Engage Vulnerable Populations describes a suite of tools to facilitate identification, interaction, surveys, follow-up action, resource matching, and member engagement and outreach for a behavioral health population that is also a template for case management and care coordination of any organization's hard-to-reach or vulnerable members.

Telephonic outreach is the most prevalent mode of case management delivery, according to 87 percent of respondents to a 2012 survey on Healthcare Case Management by the Healthcare Intelligence Network.

Telephonic Case Management Protocols to Engage Vulnerable Populations examines the case management protocol developed by Carolina Behavioral Health Alliance, including the use of scripts and surveys to assess patients' engagement in the treatment process and to identify patients at-risk.

In this 30-page resource, Jay Hale, director of quality improvement and clinical operations at Carolina Behavioral Health Alliance, shares the qualities of successful telephonic case management, a necessity in rural areas or when decentralization of members doesn't justify face-to-face interactions.

He also provides a set of metrics on telephonic case management, including recommended case loads, licensing, ongoing training, telephonic session averages, and tools, workflows and processes.

This resource provides details on the following:

  • How patients are identified for the telephonic case management program;
  • The four populations targeted for the program;
  • The key indicators for patients enrolled in the program that indicate they are at-risk of avoidable healthcare utilization; and
  • Strategies for developing relationships with patients over the phone to understand the whole patient picture.

Table of Contents

  • Telephonic Case Management Protocols for Vulnerable Populations
    • Grouping Populations
    • Interacting with the Populations
    • Formatting Mental Health Surveys
    • Action Following the Surveys
    • Assistance with Resources
    • Engaging the Member
    • Member Outreach Calls and Engagement
    • Qualities of a Successful Case Manager
    • Program in the Future
  • Q&A: Ask the Expert
    • Understanding Behavioral Health Utilization Habits
    • Barriers to Telephonic Case Management
    • Role of Primary Care Providers
    • Conversational Red Flags
    • Outcomes to Support Telephonic Case Management
    • Confidentiality of Minors
    • Case Management Program Engagement
    • Mental Health Utilization Strategies
    • Supplementing Telephonic Case Management with Video
    • Telephonic Case Manager Tools, Workflows and Processes
    • Case Management Assessment Tool
    • Medication Adherence
    • Cultural Competencies of the Case Manager
    • Case Manager Case Load
    • Case Manager Licensing
    • Survey Data Transmission
    • Members Reached by Case Management
    • Telephonic Case Manager Skill Set
    • Ongoing Training for Case Managers
    • Average Telephonic Case Management Session
    • Location of Telephonic Case Manager
    • Role of the Case Manager in the Discharge Process
    • Case Manager Population Interaction
  • Glossary
  • For More Information
  • About the Speaker
Publication Date: April 2013
Number of Pages: 30
ISBN 10: 1-939167-29-9 (Print version); 1-939167-30-2 (PDF version)
ISBN 13: 978-1-939167-29-3 (Print version); 978-1-939167-30-9 (PDF version)
Frequently Bought Together
Best Practices in Contemporary Case Management
Best Practices in Contemporary Case Management
Your Price: $117.00
Buy
Essentials of Embedded Case Management: Hiring, Training, Caseloads and Technology for Practice-Based Care Coordinators
Essentials of Embedded Case Management: Hiring, Training, Caseloads and Technology for Practice-Based Care Coordinators
Your Price: $117.00
Buy
2014 Healthcare Benchmarks: Telephonic Case Management
2014 Healthcare Benchmarks: Telephonic Case Management
Your Price: $107.00
Buy
Browse Similar Items
HIN Case Studies
Disease Management
Medical Home
Medicare
Hospital Readmissions
Hospital
Case Management
Medication Adherence
Population Health Management
Hospice
Long-Term Care
Behavioral Healthcare
Telehealth
Best Sellers

Assessing Social Determinants of Health: Screening Tools, Triage and Workflows to Link High-Risk Patients to Community Services
Post-Acute Care Trends: Cross-Setting Collaborations to Align Clinical Standards and Provider Demands
A Collaborative Blueprint for Reducing SNF Readmissions: Driving Results with Quality Reporting and Performance Metrics
2018 Healthcare Benchmarks: Telehealth & Remote Patient Monitoring
2018 Healthcare Benchmarks: Post-Acute Care

Copyright Healthcare Intelligence Network. All Rights Reserved. eCommerce Software by 3dcart.