Improvements don’t “just happen.” They are guided by quality professionals who know how to motivate people and direct the efforts. 101 Tools for Improving Health Care Performance is a toolbox of interventions that will help you accelerate positive change in your organization. The experienced authors provide the field-tested tools you need to handle a host of performance issues. Don't worry about how to face improvement challenges in your organization. Just grab your toolbox and go! This book has the interventions you need to be successful.
Table of Contents
Section 1: Performance Measurement and Assessment
Section 2: Performance Improvement
Section 3: Customer Service
Section 4: Patient Safety
Section 5: Group Process and Teaming
Section 6: Personal Growth
About the Authors:
Duke Rohe has been involved in health care improvement for thirty years. He is an industrial engineer by degree and a creator by nature. Duke is a Fellow member of the Healthcare Information Management Systems Society and has received its Total Quality Management Award and its Outstanding Fellow Service Award. He authored the chapter “Instigating Change and Engaging Teams” in the society’s Management Engineering Handbook. Duke is currently a systems improvement specialist at M. D. Anderson Cancer Center in the Texas Medical Center (Houston). He considers himself the improvement geek for accelerated change at the hospital. His creation of improvement tools began as a commitment to generate a tool a week and share it with change masters in his organization. He expanded distribution of his tools outside the organization by developing two web sites: http://www.himsssct.org/tools/tools.html and http://shs.iienet.org. Several of his more popular tools have been formalized for inclusion in this book.
Patrice L. Spath is a health information management professional with extensive experience in performance management activities. During the past 25 years Patrice has presented over 350 training programs on quality improvement, utilization management, patient safety, and outcomes management topics. Patrice has authored several books for her own publishing company, Brown-Spath & Associates, and for other publishers such as the American Hospital Association, Health Administration Press, and OR Manager, Inc. Patrice writes the monthly "Quality-Cost Connection" column for Hospital Peer Review and serves as a quarterly guest columnist for Hospital Case Management.