Healthcare Intelligence Network
Accountable Care Organizations
Best Sellers
Behavioral Healthcare
Bundled Payment
Care Coordination
Care Transitions
Case Management
Chronic Care Management
Coming Soon
Community Health
Cultural Diversity
Data Analytics
Diabetes Management
Disease Management
Dual Eligibles
Emergency Medicine
Health Literacy
Health Risk Assessments
Health Risk Stratification
Healthcare Reform
Healthcare Trends
HIN Benchmark Reports
HIN Case Studies
Home Health
Home Visits
Hospital Readmissions
Infection Control
Information Technology
Long-Term Care
Managed Care
Medical Home
Medical Neighborhood
Medical Practice
Medical Records
Medication Adherence
Nurse Management
Palliative Care
Patient Engagement
Patient Experience
Patient Registry
Pay for Performance
Physician Practice Transformation
Physician Organizations
Physician Quality Reporting Initiative
Population Health Management
Post-Acute Care
Predictive Modeling
Quality Improvement
Remote Patient Monitoring
Revenue Cycle Management
Social Health Determinants
Training DVDs
Value-Based Reimbursement
What's New
Subscribe to the Free
'Healthcare Business Weekly Update' e-Newsletter and receive the latest trends, news and analysis in healthcare.

Click here to view this week's issue
Home > e-Books
2010 Healthcare Benchmarks: Patient Education and Outreach
2010 Healthcare Benchmarks: Patient Education and Outreach
2010 Healthcare Benchmarks: Patient Education and Outreach
Be the first to review this item
Your Price:
Choose Format and Quantity
Save on Multi-User PDFs*
Quantity Price Per Copy
2-5 $44.85
6-10 $37.95
11-25 $17.25
26-50 $13.80
51-99 $10.35
Contact us for multiple print pricing or to order 25+ copies.
Add to Wish List
Healthcare organizations are learning that an investment in patient and member education is money well spent. A patient who understands their healthcare options, the red flags of a chronic condition and the impact of their behaviors on health status is less likely to wind up in the hospital or the emergency room (ER) for costly treatment of an avoidable condition.

How prevalent are patient and member education programs, and which health areas are addressed by these efforts? How are healthcare organizations delivering health education, and who is the primary health educator? What is the chief impact and ROI from patient education efforts?

2010 Healthcare Benchmarks: Patient Education & Outreach provides actionable information from 134 healthcare organizations on their efforts to educate patients and put them on the road to self-management. This 24-page resource documents trends and metrics on patient education programs that are taking shape in the primary care office, the ER, at hospital discharge and in the patient's home.

This exclusive report analyzes the responses of 134 healthcare organizations to HIN's August 2009 Industry Survey on Patient Education and Outreach, presenting the data in easy-to-follow graphs and tables.

This industry snapshot is enhanced with commentary from Barbara Wall, president and CEO of Hagen Wall Consulting, who provides 15 pre-process and process changes that healthcare organizations can implement to enhance patient outreach.

This report provides expanded data on:

  • Current and planned patient education programs;
  • Key conditions, content areas and populations targeted by patient education programs;
  • Technologies and delivery methods employed in the outreach effort, with detail on availability and features of patient education portals;
  • The primary patient educator and point of care where patient outreach is conducted;
  • Challenges, benefits and barriers related to patient outreach programs;
  • The use of incentives for providers and patients in a patient education program;
  • Funding, reimbursement and ROI;
  • The complete August 2009 Patient Education and Outreach survey tool;
and more.

Patient education and outreach is at the core of many initiatives, from the patient-centered medical home to efforts to reduce hospital readmissions. Organizations who wish to build or expand upon a patient education program will benefit from the experiences and feedback from healthcare payors, purchasers, providers and others presented in this resource.

Table of Contents

  • Executive Summary
  • Survey Highlights
  • Key Findings
  • Survey Methodology
  • Respondent Demographics
  • Survey Responses
    • Organizations Offering Patient Education & Outreach
    • No Program: Planning Patient Education Program in Next 12 Months
    • Topics Addressed by Patient Education Program
    • Educating Patients About H1N1/Swine Flu
    • Point in Care When Patient Education is Conducted
    • Web-Based Patient Education Portal
    • Tools Available From Web-Based Patient Education Portal
    • Non-Web Patient Education Delivery Modes
    • Primary Patient Educator
    • Increased Staff for Patient Education Program
    • Information Sources for Patient Education Program
    • Impact of Patient Education Program
    • Top Three Revenue-Generating Patient Education Tools
    • Patient Education ROI Measurement Tools
    • Provider Incentives for Delivering Patient Education
    • Participant Incentives for Patient Education
    • Percentage of Budget Allocated for Patient Education
    • Respondent Demographics
  • Prescription for Success: 15 Steps to Improve Patient Education and Outreach
  • Benchmark Survey Tool: Patient Education & Outreach

Also Available

2010 Healthcare Benchmarks: Emergency Room Throughput

2010 Healthcare Benchmarks: Care Transition Management

2010 Healthcare Benchmarks: Telehealth and Telemedicine


Publication Date: March 2010
Number of Pages: 28
ISBN 10: 1-936186-11-X (PDF version)
ISBN 13: 978-1-936186-11-2 (PDF version)
Frequently Bought Together
Physician Practice Redesign Essentials: A Transformation Roadmap
Physician Practice Redesign Essentials: A Transformation Roadmap
Your Price: $486.00
On sale: $291.60
Health Coaching Playbook Vol. I: All-Star Tips on Hiring, Training, Technology and ROI
Health Coaching Playbook Vol. I: All-Star Tips on Hiring, Training, Technology and ROI
Your Price: $89.00
Browse Similar Items
Disease Management
Medical Home
Physician Practice Transformation

View/Hide options
Subtotal $0
Discount(s) [DISCOUNTS]

Apply Coupon

Calculate Shipping

[shipping_city] [shipping_state] [shipping_zip]

Copyright Healthcare Intelligence Network. All Rights Reserved. eCommerce Software by 3dcart.