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Home > HIN Benchmark Reports
2014 Healthcare Benchmarks: Telephonic Case Management
2014 Healthcare Benchmarks: Telephonic Case Management
2014 Healthcare Benchmarks: Telephonic Case Management
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To expand the reach of care coordination, healthcare organizations are tapping into telephonic case management, which can be a cost-effective and efficient means of monitoring and engaging individuals with chronic illness or a weak circle of care.

2014 Healthcare Benchmarks: Telephonic Case Management delivers a comprehensive set of metrics from more than 100 healthcare organizations on emerging trends in telephonic case management of patients and health plan members.

NOTE: If you're already an HIN Benchmark Series member, then this report is free for you.

This 40-page report, based on responses to HIN's inaugural industry survey on telephonic case management, examines the populations served and tools employed by telephonic case managers, as well as the impact of these telephonic connections on health outcomes, utilization and the organization's bottom line.

Respondents also describe in their own words the challenges of launching a telephonic case management initiative, the most effective tool, process or workflow in their program, and results achieved from a telephonic case management effort.

This benchmark report is designed to meet business and planning needs of CEOs, medical directors, managers and coordinators, case management executives, case managers, health plan executives, care management nurses, disease management directors, behavioral health providers, physician executives and business development and strategic planning directors and others by providing critical benchmarks in telephonic case management.

This market research is supported with dozens of graphs and tables and describes emerging trends in telephonic case management:

  • Actionable metrics on prevalence of telephonic case management;
  • Strategies to identify candidates for telephonic case management;
  • Health conditions and populations managed telephonically;
  • Work locations of telephonic case managers;
  • Primary duties of a telephonic case manager;
  • Preferred educational requirements and recommended case loads;
  • Tools and technologies employed in remote monitoring, such as motion detectors, call pendants, interactive voice response (IVR), mHealth apps, and others;
  • Results and ROI from telephonic case management;
  • Primary challenges of telephonic case management and examples of successful processes and workflows from existing programs;
  • The complete 2014 Telephonic Case Management survey tool;
and much more.

This report is part of the HIN Healthcare Benchmark Series, which provides continuous qualitative data on industry trends to empower healthcare companies to assess strengths, weaknesses and opportunities to improve by comparing organizational performance to reported metrics.

Become a HIN Benchmark Series Member:

Benchmark Series members receive all our benchmark reports for one year for just $695...a $500 savings! Simply sign up for HIN's Benchmarks Membership, and you'll get automatic access to these telephonic case management benchmarks and upcoming benchmark reports on key areas within the healthcare industry.

Click here to sign up for this limited time offer today.

Publication Date: July 2014
Number of Pages: 40
ISBN 10: 1-941329-26-8 (Print version); 1-941329-27-6 (PDF version)
ISBN 13: 978-1-941329-26-9 (Print version); 978-1-941329-27-6 (PDF version)
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Making the Connection with Telephonic Case Management: 4 Key Areas, Downloadable Infographic
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