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A Coordinated Discharge Planning Approach to Reduce Avoidable Hospital Readmissions, a 45-minute webinar on April 28, 2010. Archive Version
A Coordinated Discharge Planning Approach to Reduce Avoidable Hospital Readmissions, a 45-minute webinar on April 28, 2010. Archive Version
A Coordinated Discharge Planning Approach to Reduce Avoidable Hospital Readmissions, a 45-minute webinar on April 28, 2010. Archive Version
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From a patientís or caregiverís clear understanding of hospital discharge instructions to a phone call a few days post discharge, the hospital discharge is ripe with opportunity to ensure timely follow-up to care and patient compliance, which in turn can reduce avoidable hospital readmissions related to a patientís failure to comply with the hospital discharge plan.

During A Coordinated Discharge Planning Approach to Reduce Avoidable Hospital Readmission, a 45-minute webinar on April 28, 2010 now available as a CD-ROM, via On Demand Web access or as a training DVD. Susan Shepard, director of patient safety education, The Doctors Management Company, broke down the hospital discharge process from the time the person is admitted to the hospital to after they are discharged and identify the key areas that can have an impact on avoidable hospital readmissions.

Ms. Shepard will:

  • Identify two areas where care transition errors occur;
  • Name two best practices for discharge process improvement;
  • Describe how to improve patient education;
  • Show how to identify the patients most at-risk for readmission; and
  • Help participants understand cost implications for poorly designed discharge processes.

Have questions on our webinar and/or webinar formats? Visit our webinar FAQ.

You can listen to this program right in your office and enjoy significant savings Ė no travel time or hassle; no hotel expenses. Itís so convenient! Invite your staff members to gather around a conference table to listen to the CD, DVD or the On Demand version.


CEOs, medical directors, health plan executives, hospital executives, hospital discharge planners, nursing leadership, clinical and quality improvement executives, disease management directors, managers and coordinators, care management nurses, physician executives, and business development and strategic planning directors.


What the literature says about the type of patient — and the sites of care — most at risk for readmission.

Susan Shepard, M.S.N., M.A., R.N., C.P.H.R.M., is director, patient safety education with The Doctors Management Company. Shepard has over 30 years of leadership experience in acute care hospitals, ambulatory care systems, health maintenance organizations, and conducting comprehensive evaluations for provision of health care. She has expertise in change leadership, utilization management, complex organizations, managed care and wellness, staff development, and strategic vision development and implementation, and multidisciplinary collaboration.

For the past seven years, Shepard provided quality and risk management and consulting services in the medical malpractice industry. She spent these years as a nurse and administrator surveyor for the Joint Commission on Accreditation for Healthcare Organizations (JCAHO) and was a highly acclaimed speaker for Shared Visions New Pathways, Ambulatory Care, and the AHA Continuous Readiness Program for Tennessee, Alabama, Mississippi, and Arkansas.

Shepard received a Masters in Nursing Administration from Medical Colleges of Virginia Ė Virginia Commonwealth University. She also holds a Master of Arts in Management from Webster University, a Bachelor of Science in Nursing from St. Louis University. Shepard holds the rank of Colonel (retired) in the U.S. Air Force, Nurse Corps.

Publication Date: April 28, 2010
Number of Pages: 45-minute webinar
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