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As healthcare moves out of the brick-and-mortar traditional setting into patients' homes and their workplaces, and becomes much more proactive, the University of Pittsburgh Medical Center (UPMC) has been expanding its remote patient monitoring program.

The remote patient monitoring program at UPMC has its roots in the heart failure program but has since expanded to additional disease states across the integrated delivery system's continuum of care.

A New Vision for Remote Patient Monitoring: Creating Sustainable Financial, Operational and Clinical Outcomes delves into the evolution of UPMC's remote patient monitoring program from its initial focus on heart failure to how the program was scaled vertically and horizontally.

In this 25-page resource, Dr. Ravi Ramani, director, UPMC Integrated Heart Failure, shares the history of the program, how this framed its expansion and how the organization is ensuring the long-term sustainability of the program in terms of financing, operations and clinical outcomes.

The remote patient monitoring program at UPMC is driving a trend toward a reduction in 90-day unplanned care, including emergency department visits, outpatient visits and admissions.

With these successes, along with stakeholder buy-in and ongoing support from leaders within the organization, UPMC has been able to scale the program.

Dr. Ramani covers the following topics in this report:

• Aligning various stakeholders for remote patient monitoring success;
• Assessing hardware needs to transition patients through high-risk and low-risk stratifications;
• Leveraging an Enterprise Master Patient Index for remote patient monitoring;
• Developing clinical processes for bringing new disease states into remote patient monitoring; and
• The impact of the program on unplanned care, including ED visits and admissions, and patient satisfaction.

Table of Contents

• A New Vision for Remote Patient Monitoring: Creating Sustainable Financial, Operational and Clinical Outcomes
  • UPMC Remote Patient Monitoring Journey
  • Remote Patient Monitoring Vision
  • Mission Statement and Sustainability
  • Stakeholders
  • Identified Needs
  • Hardware Needs
  • Operational Needs
  • IT Architecture
  • Operations
  • Platform as a Service
  • Remote Patient Monitoring Vendor Selection
  • Clinical Development Process
  • Use Cases
  • Heart Failure Remote Monitoring
  • Process Measures
  • Patient Enrollment
  • Kit Logistics
  • Patient Satisfaction
  • Provider Analytics Dashboard
  • Lessons Learned and Next Steps
• Q&A: Ask the Expert
  • Launch time frame for new programs
  • Patient portal use and promotion
  • Addressing patient privacy and security
• Glossary
• For More Information
• About the Contributor

This report is part of the HIN Healthcare Case Studies series, which bundles inside details on innovative programs from leading-edge healthcare organizations on a range of topics — all aimed at achieving healthcare's Triple Aim of improving the patient experience of care, improving the health of populations and reducing the per capita cost of healthcare.

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