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Home > Webinars
A Strategic, Best Practice Approach to Improve CMS Star Quality Ratings, an April 16, 2013 webinar, available for replay
A Strategic, Best Practice Approach to Improve CMS Star Quality Ratings, an April 16, 2013 webinar, available for replay
A Strategic, Best Practice Approach to Improve CMS Star Quality Ratings, an April 16, 2013 webinar, available for replay
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With an additional star in CMS Star Quality Ratings worth about $50 per member per month (PMPM), according to L.E.K. Consulting (when moving from a three- to four-star MA plan), health plans are fine-tuning their operational processes to improve their ratings.

Listen to pre-conference comments from Joe Johnson.

During A Strategic, Best Practice Approach to Improve CMS Star Quality Ratings, a 45-minute webinar on April 16th, available for replay, Joseph Johnson, vice president, L.E.K. Consulting, shares how to stratify and prioritize strategies to improve quality ratings and insight into the future direction of the CMS Star Quality program.

You will learn:

  • Improvement strategies to drive improved star ratings;
  • Distinguishing between star rating measures that are plan-centric vs. provider-centric;
  • A prioritization framework for assessing star quality improvement initiatives;
  • Focusing on the “right” provider / member cohorts to drive improved star ratings;
  • Provider and member engagement strategies to address areas for potential improvement;
  • Risks and challenges to prepare for in future star ratings periods.

Have questions on our webinar formats? Visit our webinar FAQ.

You can watch this program right in your office and enjoy significant savings — no travel time or hassle; no hotel expenses. It's so convenient! Invite your staff members to gather around a conference table to listen to the CD, DVD or the On Demand version.


CEOs, medical directors, quality improvement executives, business development and strategic planning directors and consultants.


Two factors typically hinder Medicare Advantage plans from scoring well on patient outcomes measures.

Joe Johnson is a vice president in L.E.K. Consulting’s New York office. He is one of the leaders in L.E.K.’s Healthcare Services practice and plays an instrumental role in helping senior executives across the industry develop and implement new strategies to address sweeping federal healthcare reforms that are having a significant impact in this market.

Johnson has more than 13 years of consulting experience managing and directing client engagements and has worked on a substantial number of strategic growth, operations and commercial due diligence projects across the healthcare services industry. His expertise in the Healthcare Services practice includes areas such as quality, healthcare IT, Medicare, Medicaid and provision of healthcare services, among others.

Outside of healthcare, he has extensive experience in transaction support, corporate strategy, and business and strategic plan development for clients across a wide range of business sectors. Johnson first joined L.E.K. in 2000, and returned after receiving his Master’s of Business Administration from the Kellogg School of Management at Northwestern University. He graduated from Harvard University with a Bachelor of Arts in Economics.

Cancellation Policy: To receive a refund, notice is required at least seven business days prior to the webinars. With proper notice, fees are refunded minus a $40 service fee. No refunds are given for cancellations received with less than seven days notice. The Healthcare Intelligence Network reserves the right to cancel or reschedule a webinar, due to unforeseen circumstances.
Publication Date: April 16, 2013
Number of Pages: 45-minute webinar
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