Telehealth combined with telephonic case management through the New York City Health and Hospitals Corporation's (NYCHHC) House Calls Telehealth Program is responsible for a significant reduction in patients' A1C blood glucose levels.

Through the integrated use of telehealth, access to electronic medical records, electronic communication with providers and direct communication with patients, nurse care managers were able to significantly improve patient clinical outcomes and potentially reduce healthcare costs for diabetic patients enrolled in the program.

During Diabetic Telehealth Monitoring: The Impact of Real-Time Data on High-Risk Patients, a July 24, 2014 webinar, now available for replay, Susan Lehrer, RN, BSN, CDE, associate executive director of the telehealth office for NYCHHC, shares the key features of the telehealth care management program as well as details on the program's impact on patient behavior change and outcomes.

You will learn:

• How the program was implemented from the technology selected for the program to how it fits into the overall case management program;
• The risk stratification methodology used to identify patients for participation in the program, along with engagement strategies used to achieve patient behavior change;
• Addressing telehealth implementation hurdles such as reimbursement and compliance concerns and physician push back and clinical inertia; and
• Results achieved by the program in terms of healthcare utilization and costs and patient outcomes and experience.

Listen to pre-conference comments from Susan Lehrer.

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You can attend this program right in your office and enjoy significant savings — no travel time or hassle; no hotel expenses. It's so convenient! Invite your staff members to gather around a conference table to listen to the conference.

WHO WILL BENEFIT FROM THIS CONFERENCE?

Presidents/CEOs, officers, medical directors, quality improvement executives, health plan executives, disease management executives, population health management managers, business development and strategic planning directors and consultants.

Listen to this pre-conference interview with Susan Lehrer:

There are no hard and fast rules to determining when a patient is ready to 'graduate' from the House Calls Telehealth program.

ABOUT OUR PANELIST:

Susan Lehrer RN, BSN, CDE is the Associate Executive Director for the House Calls Telehealth program for the New York City Health and Hospitals Corporation.

Ms. Lehrer joined HHC in 2006 to design and implement the Telehealth program to provide expert care management for Diabetics with poor control. The first patients enrolled in October 2006 and to date the program has provided diabetes self-management education to over 2,500 patients; referred to us from all of the HHC acute care and outpatient clinics within HHC. In 2010, the program expanded to provide care management to patients with HF with the goal of reducing unnecessary hospitalizations and emergency room visits.

The House Calls program has been nationally recognized for excellence by the American Diabetes Association as well as other national and local publications including the Wall Street Journal and AOL news.

Ms Lehrer has been a registered nurse for 36 years and has held positions in large urban hospitals and home care agencies. For the past 25 years she has worked in the care management of chronic disease.