Managing medical office staff is one of the most significant challenges that managers face. Maintaining skills in this area requires the right business tools and useful information for employee selection, training and supervising. The Employee Management Tools for the Practice Administrator is a compilation of practical materials to assist physician offices in more effective personnel management. The application of good techniques in employee management will result in office efficiency and productivity.

Personnel management is made easier by using the materials in this manual. Topics covered include:

• Guidelines for calculating starting salaries and salary increases
• Effective medical office meetings
• Average employee benefit costs by specialty
• Job ads for medical office employees
• Samples of policies for valuation, sick leave and insurance
• Applicant interviewing
• Telephone reference checking
• Staffing guidelines for billing, nursing, front desk and lab/x-ray
• Ideas for rewarding employees
• Basing bonuses on productivity
• Guidelines for performance bonuses
• Bonuses based on A/R reduction and net income increase
• Administrator/office manager bonus
• Orientation and training record
• Employee performance appraisal
• Standards of service for office staff
• Evaluating the medical receptionist

The hard copy ships with a CD.