Forces of Change: New Strategies for the Evolving Health Care Marketplace

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American healthcare has made great strides in the past hundred years. Life expectancy has increased dramatically and advances in medicine and treatments have eradicated many life-threatening diseases. However, in today's healthcare arena there is divergence between our health needs, the structure of our healthcare system, and how healthcare is delivered and funded.

In Forces of Change: New Strategies for the Evolving Health Care Marketplace, David A. Shore has collected the leading thinking from experts in the field on how our healthcare system can benefit from important lessons from other industries and effect transformational change that truly serves all stakeholders well.

Contributors include: Max Caldwell of Towers Watson; Michael J. Dowling of North Shore - Long Island Jewish Medical Health System; John P. Glaser of Siemens Healthcare; Ashish K. Jha of the Harvard School of Public Health; Eric D. Kupferberg of Northeastern University; Lucian Leape of the Harvard School of Public Health; Jeff Margolis of the TriZetto Group, Inc.; and David Shoultz of Philips Electronics.

Table of Contents

Editors preface: David A. Shore, Harvard School of Public Health

Acknowledgments

Part One: Can we get better?

Framing the forces of change; David A. Shore
The Market dynamics of healthcare; Eric D. Kupferberg, Northeastern University, Harvard School of Public Health
Transformational leadership: The key to success; Michael J. Dowling, North Shore - LIJ Health System, Harvard School of Public Health

Part Two: The elements of change

Employee engagement and the transformation of the healthcare industry; Max Caldwell, Towers Watson
Patient safety in the era of healthcare reform; Lucian Leape, Harvard School of Public Health
Healthcare reform and technological innovation; David Shoultz, Philips Electronics
Healthcare IT: A critical enabler for healthcare transformation; John P. Glaser, Siemens Healthcare
Healthcare IT: A reality check; Ashish K. Jha, Harvard School of Public Health
A systematic solution: Integrated healthcare management; Jeff Margolis, The TriZetto Group

Part three: Reshaping the organization

Stakeholder interactions: Can we transform bad behavior? Eric D. Kupferberg
The trust prescription: How healthcare organizations can win the confidence and compliance of their key stakeholders; David A. Shore
A winning brand: Leveraging the power of intangible assets; David A. Shore
Implementing healthcare change through projects; David A. Shore

End notes

Index

About the Author

David A. Shore, PhD, is the founder and director of the Harvard School of Public Health's Forces of Change Program, Trust Initiative, and Project Management in Health Care programs.

Publication Date: July 2012

Number of Pages: 288

ISBN 13: 978-1-1180-9913-1

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