Table of Contents:
Part One. Health Care Leadership Imperatives 1. Understanding and Undertaking the Role of Health Care Manager 2. Making the Transition 3. Establishing a Progressive Work Environment 4. Managing the Nonplayers 5. Leading Through Conflict, Change, and Crisis 6. Orchestrating Progressive Team Action and Individual Performance 7. Strategic Analysis and Decision Making 8. Exemplifying Leadership Presence and Guidance 9. Case Study: Carolina Hospital Student Health Center Part Two: Management Strategies 10. Encouraging Creativity 11. Selecting and Hiring Top Performers 12. Performance Evaluation 13. Negotiation Strategies 14. Balancing "Administrivia" and Progressive Action 15. Education and Development 16. Communication 17. Case Study: Jersey Medical Center Community Relations Office Part Three: Resources Appendix A: Analytical Planning and Decision-Making Tools Appendix B: Structured Selection and Behavioral Interviewing System Appendix C: Mentoring and Management Guidesheets
