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Health Coach Collection
Health Coach Collection
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Like the convenience of receiving a PDF the same business day, but still want a hard copy of this book? Order both versions and save 35 percent!

The Health Coach Collection, a seven-volume set, provides an in-depth look at health coaching from program design to training of coaches to coaching models, strategies and techniques, ROI and the IT infrastructure needed to support an effective health coaching program. Save 35% when you order the entire collection.

Titles in the series include:

In this special report, "Health Coaches: Scoring Big Gains in Disease Management ROI," HIN's panel of experts described how health plans and disease management companies can best utilize health coaches, who encourage members to participate in a personalized plan that complements a physicians prescribed treatment.

You'll hear from Danielle Butin, director of health services at Oxford Health Plans, a United Healthcare company, Kerry Little, senior health coach with Duke University Medical Center and Roger Reed, executive vice president, chief health officer at Gordian Health Solutions on how their organizations have structured their health coaching programs to improve disease management outcomes.

This 35-page report is based on the March 23, 2005 audio conference "The Role of Health Coaches in Disease and Care Management," during which Butin, Little and Reed described their health coaching programs and the impact the programs have had on patient outcomes.

You'll get details on:

  • motivating and training health coaches;
  • health coach responsibilities;
  • keeping members in health coaching programs;
  • coaching diverse populations; and
  • coaching for specific diseases.

Table of Contents

  • The Health Coachs Role in Disease and Care Management
    • Health Coaching and Self-Management in Managed Care
    • Motivating Health Coaches
    • Training Health Coaches
    • Self-Confidence Breeds Self-Efficacy
    • Transitions-in-Care Coaching Program
    • Living with Diabetes Self-Management Program
    • Reducing Chronic Pain Self-Management Program
    • Options for Living Self-Management Program
    • Telephonic Coaching for Emphysema Patients
  • Using New Models to Transform Healthcare
    • Coaching a Culturally Diverse Population
    • Health Coach Responsibilities
    • Motivational Techniques for Health Coaches
    • Health Coach Toolkit
    • Keeping Participants in a Coaching Program
    • Involving Family in the Coaching Experience
    • Measuring the Impact of Effective Coaching
    • 10 Tips for Motivating Members
  • The Value of Health Coaching to Employers
    • Gordians Health Coach Model
    • Components of a Typical 12-Month Intervention
    • Printed Support Materials
    • Key Components of the Coaching Call
    • Health Coach Characteristics
    • Gordians Health Coach Training
    • Monitoring Health Coaches Interactions
    • Health Coach Quality Control Checklist
  • Q&A: Ask the Experts
    • Health Coaches vs. Case Managers
    • Typical Health Coach Schedule and Caseloads
    • Average Length of Coaching Call
    • ROI on Coaching Mid-Range Patients
    • Staffing Ratios in Coaching Scenarios
    • Cost Structure for Health Coaching
    • Engaging Participants for Program Duration

In this special report, "Training Health Coaches: Fielding a Team of Behavior Change Agents," based on a recent audio conference, expert speakers describe strategies and techniques for training effective health coaches and delivering returns.

You'll hear from Kerry Little, senior health coach with Duke University Medical Center, Dr. Ruth Quillian-Wolever, clinical health psychologist and clinic director with Duke University Medical Center, Maddy Rice, vice president for training and development at CorSolutions and Bonnie Sechrist, director of clinical program development with Health Management Corporation on developing effective health coach training programs.

This 42-page report is based on the October 26, 2005 audio conference "Health Coach Training: Insider Tips for Effective Coaching" during which Little, Dr. Quillian-Wolever, Rice and Sechrist provided an inside look at the health coach training programs at their organizations.

You'll get details on:

  • The health coaching principles at Health Management Corporation;
  • Using e-learning to train health coaches;
  • How CorSolutions uses a career ladder for its health coaches;
  • Defining the difference between coaching and therapy; and
  • The types of case loads that a health coach can handle.

Table of Contents

  • Developing Health Coach Training
    • Applying Past Experience to New Models
    • Challenges of Consumer-Driven Care
    • Step 1: Establish a Solid Rapport
    • Steps 2 and 3: Set the Agenda and Assess Readiness
    • Step 4: Respond to Resistance with Care
  • Adapting to Industry Shifts
    • Corporate Evolution at CorSolutions
    • Narrowing the Focus
    • Understanding Participants Needs and Fears
    • Training and Motivating Health Coaches
    • Facing the Future
  • Health Coach Role Defies Definition
    • Meeting Patients Where They Stand
    • The Coach-Client Relationship
    • Profiting From Experience
    • A Multi-faceted Model
    • Strategies for Success
  • Health Coaching in the Integrative Medicine Environment
    • Expanding Treatment Options
    • Spinning the Wheels of Behavior Change
    • Prospective Approaches Prove Worthwhile
    • Establishing Health Coach Parameters
    • A Comprehensive Intervention with Promising Results
  • Q&A: Ask the Experts
    • Refining Recruitment
    • Health Coach Caseloads
    • Online Learning
    • Case Management Systems
    • Health According to Health Coaches
    • Program Length and Logistics
    • Health Coach Certification
    • Health Coach Training: Classroom vs. Real-World
  • Glossary
  • For More Information
  • About the Presenters

In "Narrowing the Health Perception Gap: Coaching to Change Behavior and Raise Self-Efficacy," a 35-page special report based on a July 2005 audio conference sponsored by the Healthcare Intelligence Network (HIN), HIN's contributing presenters delve into the field of behavior modification and suggest techniques health coaches and disease management specialists can employ to motivate clients and patients to adopt healthy lifestyles.

In this special report, Dr. Rick Botelho, professor of family medicine, URMC Family Medicine Center, Dr. Richard Citrin, vice president, integrated care management, Corphealth Inc. and Michael Thompson, principal with PricewaterhouseCoopers, shed light on theoretical models, industry trends and personalized approaches as keys to sustain lasting behavioral change.

Table of Contents

  • Moving Toward Holistic Health
    • Population Health Management
    • Organizational Learning and Lifestyle Change
  • An All-Encompassing Field
    • Theories of Behavior Modification
    • A Multi-Dimensional Approach
    • Strategies That Work
  • Vision for the Future
    • Expanding the Possibilities
    • The Old-New Paradigm
    • The Uncertainty Principle
    • A Lifelong Learning Process
    • Motivational Practice and the Six Steps
    • Putting Principles into Practice
    • Sustaining Health Behavior Change
  • Q&A: Ask the Experts
    • Getting Members to Call Back
    • Empowering the Patient
    • Stepping it Up
    • Addictive Case Management
    • Trends in Weight Management
    • Participants Take the Floor
  • Glossary
  • For More Information
  • About the Presenters

Increasingly, health coaches are the designated hitters for health plan and employer health management teams reaching out to individuals with identified risk behaviors. Tapping health coaches to empower at-risk individuals to adopt healthier lifestyles via telephonic, Web-based or other coaching support is scoring improved outcomes and reduced healthcare costs.

However, launching an effective and sustainable health coaching initiative requires planning, training, education and evaluation on the part of healthcare organizations not to mention creative use of incentives.

This report is based on two conferences on the role of health coaching in disease management and population health management, as well as a 2008 update from two Mayo Clinic thought leaders on the shift in focus of Mayo's health coaching initiatives, its increasing integration of Web 2.0 technologies and innovative use of incentives to encourage repeat and long-term participation.

PLUS get a bonus interview with Mayo clinical health psychologist Dr. Kristin Vickers Douglas on the merits of motivational interviewing in health coaching, including its value in the coaching of individuals with multiple health risks or chronic illness.

Throughout this 65-page report, these respected thought leaders will share successes and lessons learned from their health coaching initiatives:

  • Dr. Susan Butterworth, director of health management services at Oregon Health & Science University
  • New! Mike Casey, senior director of population health products and services for Mayo Clinic Health Management Resources
  • New! Kristin S. Vickers Douglas, Ph.D., L.P., clinical health psychologist and medical director of Mayo Clinic's EmbodyHealth program.
  • Roger Reed, executive vice president for market operations, Gordian Health Solutions
  • Dr. Dennis Richling, medical director and vice president for CorSolutions, a Matria Company.

In this special report, "Coaching in the Healthcare Continuum: Models, Methods, Measurements and Motivation, Second Edition" HIN's accomplished panel of presenters offers details on the following:

  • Best practices in health coaching;
  • The nuts and bolts of telephonic coaching;
  • A primer on motivational interviewing; and
  • Using incentives to encourage repeat and long-term participation;
  • The latest developments in health coaching, health coach qualifications and evaluations, and program measurement strategies.

Table of Contents

  • Integrating Health Coaching Into a Comprehensive Health Management Effort
    • Why People Change and Why They Dont
    • Making Change Happen in a Workplace Setting
    • More About Motivational Interviewing
    • Research at Oregon Health and Science University
  • Bridging the Healthcare Disconnect
    • Performance, Productivity and Presenteeism
    • Behavior Change Today
    • Tools for Targeting the Right Candidate for Health Coaching
    • Characteristics of a Good Coach and a Good Coach Training Program
    • Checklist for Best in Class Coaching Operation
    • Data Management Requirements for an Integrated IT Coaching Platform
    • Coaching at a Crossroads
  • Telephonic Health Coaching: How It Can Improve Your Population Health Management Program
    • Empowering Behavior Change
    • Applying Behavior Change Theories to Lifestyle Coaching
    • Traditional Care Model vs. Collaborative Care Model
    • Traditional Patient Education vs. Self-Management Education
    • Critical Skills and Ongoing Strategies
    • Research Supports Behavior Change Interventions
    • Quality of Coaching Relationship Critical
    • Guiding Participants to Telephonic Programs and Interventions
  • Mayo Clinic Population Health Management Integrates Web and Phone, Focuses on Behavior Change
    • HRA Mayo's Gateway to Lifestyle Coaching
    • Empowering Behavior Change
    • Applying Behavior Change Theories to Lifestyle Coaching
    • Adopting a Collaborative Care Model
    • Traditional Patient Education vs. Self-Management Education
    • Critical Skills and Ongoing Strategies
    • Measuring the Success of Telephonic Coaching Programs and Interventions
    • Telephonic Lifestyle Coaching Program
    • Progress Reports and Participant Satisfaction
    • Relapse Prevention
    • Health Coaches Qualifications, Training & Techniques
    • Incentives to Encourage Repeat Participation
  • Interview with Dr. Kristin Vickers Douglas on the Merits of Motivational Interviewing
  • Drivers For Healthcare Change and Disease Management Trends
    • Solutions Must Address the Health Continuum
    • The Movement For Consumerism
    • The Health Coaching Framework
    • Metrics for Health Coaching
  • Q&A: Ask the Experts
    • Maintaining a Long-Term Coaching Relationship
    • Impact of Gender on Mental Health Outcomes
    • Methods of Measuring Presenteeism
    • Health Coach Training Methods
    • Channels of Patient Engagement in Coaching Scenarios
    • Implementing a Proactive Approach to Coaching
    • Motivational Interviewing Training Programs
    • Preparation for Dealing with Difficult Coaching Sessions
    • Availability of Health Coaches
    • Incentives for Participation in Health Coaching Programs
    • Methods for Measuring Quality of Coaches and Health Coaching Programs
    • Helping Patients Overcome Roadblocks in the Healthcare System
    • Recognizing Success in Health Coaching Programs
    • Forecasting Trends in the Health Coaching Industry
    • Structuring a Health Coaching Program
    • Short Calls That Still Provide Quality
    • Incentives That Work
    • Increasing Participation in Health Coaching Programs
    • Handling Unmotivated Participants
    • Determining Case Load Sizes and Coach Productivity
    • The Health Advocacy Model
    • Online Coaching Systems
  • Glossary
  • For More Information
  • About the Presenters

Health coaches score big gains in clinical outcomes and healthcare cost reduction via telephonic, Web-based and personal interactions with clients. Though transparent to the client, healthcare information technologies (IT) drive the coaching process, providing coaches with tools and data to help eliminate barriers and elicit behavior change in the client.

The best health IT platforms, say the experts, offer a system rich in features but are easy to navigate, freeing the coach to focus on coaching and strengthening the coach-client connection.

In this special report, "Health Coaching IT Tools: Dashboard for Driving Coaching Sessions Toward Behavior Change," two innovators in health coaching detail the ideal roster of features and functionality for a health coaching IT platform -- from coaching support tools to tips on integrating with other systems.

You'll hear from John Harris, senior vice president of the health support division of Healthways, and Sean Slovenski, president and CEO, Hummingbird Coaching Services, who share their experiences with:

  • Defining the scope, boundaries and protocol of a health coaching program;
  • Identifying key functions of an effective coaching platform;
  • Tapping into data from prior coaching encounters, health risk assessments, clinical data repositories, health screenings, eligibility information and other sources;
  • Incorporating coach support tools for time and memory efficiency and client resource identification;
  • Visualizing a Web portal as a complementary coaching tool;
  • Transitioning or expanding from one coaching model to another (prescriptive to collaborative coaching or nurse advice line to telephonic coaching;)
  • Assessing health coach performance and quality;
  • Evaluating current and future coaching needs;
and much more.

This report is based on a 2007 audio conference on constructing a robust health coaching IT platform.

Table of Contents

  • Defining Your Coaching Program
    • Identifying Data Sets
    • Integrating with Other Systems
    • Training For Success
    • Quality is Critical & Selecting Coaches is Key
    • IT Needs
  • The Evolution of Health Coaching
    • Qualities of a Good Coaching Platform
    • Functions of an Effective Coaching Platform
    • Platform Features
    • Coach's Convenience is Critical
    • Goal-Setting a Key Feature
    • Resource Search Functions
    • IT Critical to Coaching Success
  • Q&A: Ask the Experts
    • The Portal as a Secondary Data Collection Tool
    • Training the Coaches
    • Client Size in Health Coaching
    • Offering Employees Direct Access to Data
    • Current Market Lacking Coaching IT Platforms
    • Assessing Readiness to Change Through IT
    • Measuring Success
    • Moving Clients Through the System Effectively
    • Generational and Geographical Differences in Coaching
    • The Challenges of Hiring & Training
    • Current Trends Indicate Positive Impact on Both Health & Costs
    • Telephonic Care Support
    • E-Coaching vs. Telephonic Coaching
    • Impacts of Predictive Modeling
  • For More Information
  • About the Presenters
  • Glossary

Does happiness equal good health? There's no clinical evidence, but recent findings in the field of positive psychology link positive emotions and well-being with both health and longevity. The relatively new domain of coaching psychology is exploring the effects of targeting both the client's mental state and physical condition during the coaching encounter.

This special report, "Promising Outcomes: The Impact of Positive Psychology on Health and Wellness Coaching," explores evidence-based theories and coaching models, research linking physical and mental health, and critical coaching skills and outcomes that help bring about lasting behavior change. The theories of positive psychology come alive during a 15-minute unscripted coaching demonstration that features Wellcoaches CEO Margaret Moore helping volunteer client Kathy Smith (not her real name) identify life issues that are keeping her from being her "best self" in managing her thyroid condition and weight issues.

A full transcript and CD-ROM recording of the coaching demo are included with the printed special report. Note: Purchasers of the report in Adobe Acrobat format will be e-mailed a link to listen to the coaching demo.

Dissecting the dynamics of this brief coach-client interaction, this 55-page report explains how a coach's cultivation of client strengths, positive emotions and self-efficacy can not only help individuals chart a path in the management of their disease but also effect positive change in other life areas.

In addition to Ms. Moore's presentation, this report features an interview with Dr. Neal Mayerson, a clinical psychologist who helped launch the eight-year-old field of positive psychology and a principal in Hummingbird Coaching, a provider of online health coaching. In describing the emerging shift in health coaching from an expert, advice-driven model to a collaborative problem-solving model, Dr. Mayerson explains why health coaches should address the patient's whole state and suggests tools health coaches can use to assess a client's motivational state.

Ms. Moore and Dr. Mayerson provide details on:

  • Basic tenets of positive psychology;
  • Emerging models of health coaching that incorporate positive psychology;
  • Identification and use of character strengths in coaching to motivate and encourage behavior change;
  • Demonstration of coaching processes and skills to coach the client to the "best self;"
  • Client/member response to the use of positive psychology in health coaching;
  • Coaching the health coach in application of positive psychology principles;
  • The healthcare provider's health coaching responsibilities;
  • The future of positive psychology and global applications;
and much more.

This report is based on a 2007 audio conference on teaching health coaches to integrate positive psychology with physical health to improve disease management outcomes.

Table of Contents

  • Integrating Positive Psychology with Physical Health to Improve Disease Management Outcomes
    • Consumer-driven Healthcare: A Call to Action
    • Healthcare Coaching Models
    • Coach Training School & Best Practices
    • The Plague of Chronic Contemplation
    • Mount Lasting Change Journey to Your Best Self
    • Health & Happiness Closely Linked
    • Positive Emotions Broaden Thinking & Build Resources
    • Coaching is a Workout for the Brain
    • Lessons from Hope Psychology
    • Not Exercising is a Depressant
    • Self-Efficacy Critical in the War on Obesity
    • Connection Between Mental State & Health
    • What is Positive Psychology?
    • Coaching Psychology
    • Coaching Processes & Skills
  • Positive Psychology in Action: Transcript of a Live Coaching Demo
  • The Promise of Health Coaching: Scoring Home Runs in Behavior Change, (interview with Dr. Neal Mayerson)
    • Benefits of Coaching the Whole Person
    • Coaching is a Transaction of Communication
    • Assessing Signature Strengths
    • Considering Attributional Styles
    • Clients Reaction to Positive Psychology
    • Online vs. Telephonic Coaching
    • Training a Health Coach in Positive Psychology
    • Self-Regulation Ranked Last in Americans Top Ten Strengths
    • Providers and Positive Psychology
    • The Future of Positive Psychology
  • Q&A: Ask the Experts
    • Ensuring That Coaches Dont Act As Therapists
    • Handling a Resistant Client
    • Integrating Expert & Coach
    • The Effectiveness of Live Coaching Demonstrations
    • The Ideal Volunteer for a Live Coaching Demo
    • Prepping in Advance of the Demo
    • Maintaining Authenticity During a Demo
    • Evaluating a Coachs Performance
  • Glossary
  • For More Information
  • About the Presenters

Many health plans and employers are banking on health and wellness coaching to stem spending for the chronically ill in their populations and point those at risk for a health crisis toward healthier, less costly behaviors. While tools to identify coaching candidates abound, no straightforward formula for evaluating coaching ROI exists.

However, emerging findings from two health coaching organizations indicate that the structure of a coaching program and in some cases the coaches' own personal attributes can deliver hoped-for participant outcomes in weight management, tobacco cessation, stress management and related health-related savings.

In this special report, "Measuring Change: Evaluating Health and Wellness Coaching Performance, Outcomes and ROI," two health coaching thought leaders present their coaching ROI models and examine the impact of health and wellness coaching on behaviors and the bottom line. They also share anecdotal research that ties coaches' personal attributes to optimal outcomes information that can influence health and wellness coach hiring strategies.

Ted Borgstadt, founder and chairman of TrestleTree Inc., and Darcy Hurlbert, health and wellness product specialist at Ceridian LifeWorks, provide details on:

  • ROI calculations for weight management and tobacco cessation programs;
  • Anticipating and responding to ROI expectations from HR and the CFO;
  • Using HRAs to measure coaching effectiveness;
  • How call frequency and call intervals can influence outcomes;
  • Tips for hiring coaches with the three key personal attributes that can optimize coaching results;
  • The three dimensions of coaching ROI;
  • Case study in coaching ROI based on a largely unmotivated, overweight population;
and much more.

This report is based on a 2007 audio conference on metrics for evaluating the effectiveness of both health coaching programs and individual health coaches.

Table of Contents

  • Striving for Consistent Coaching Outcomes with an Evolving ROI
    • Determining ROI for Weight Management Programs
    • Tobacco Cessation Management ROI
    • New Approaches to ROI
    • Measuring Outcomes Using HRA Data
    • Measuring Presenteeisms Effect on Population
    • Optimal Calling Frequencies, Spacing
    • Optimal Health Coach Attributes Linked to Better Outcomes
    • Whats Next
  • Best Practices in Measuring Health Coaching ROI
    • Analyzing the Actuarial Studies
    • TrestleTrees Health Coaching Model
    • Case Study in Coaching ROI: J.B. Hunt Transportation
    • Retention and Safety
    • Defining Participation
    • The Three Dimensions of ROI
  • Q&A: Ask the Experts
    • Measuring Presenteeism
    • Defining Self-reliance and Individualism
    • Engaging Participants with Incentives
    • Effectiveness of Coaching Attributes
    • The Best Time for HRAs
    • Reported Savings
    • Analyzing Coaching Effectiveness
    • Pre- vs. Post-Disease Management Coaching
    • Measuring ROI by Coaching Method
    • Training Health Coaches
    • Measuring Productivity through Self Reporting
    • Measuring Member Stratification
    • Measuring a Coachs Performance
    • Telephonic Coaching Performance Evaluation
  • For More Information
  • About the Presenters
  • Glossary
Publication Date: February 2007
Number of Pages: 316
ISBN 10: 1-934647-70-5 (Print version); 1-934647-71-3 (PDF version)
ISBN 13: 978-1-934647-70-7 (Print version); 978-1-934647-71-4 (PDF version)
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Excellent for multicural groups and collaboration
Reviewed by: Valerie Brown-Holder from Health Services, University of DC. on 2/20/2009

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