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Home > Coaching
Health Coach Set -- Health Coaches: Scoring Big Gains in Disease Management ROI & Training Health Coaches: Fielding a Team of Behavior Change Agents
Health Coach Set -- Health Coaches: Scoring Big Gains in Disease Management ROI & Training Health Coaches: Fielding a Team of Behavior Change Agents
Health Coach Set -- Health Coaches: Scoring Big Gains in Disease Management ROI & Training Health Coaches: Fielding a Team of Behavior Change Agents
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With disease management a hedge against escalating healthcare costs, the health coach is a key player on the team of professionals encouraging health plan members to take charge of their health. Health coaches provide motivation, encouragement and compassion to healthcare consumers as they seek to address chronic healthcare needs or lifestyle modifications.

In "Health Coaches: Scoring Big Gains in Disease Management ROI," industry experts describe how health plans and disease management companies can best utilize health coaches, who encourage members to participate in a personalized plan that complements a physician’s prescribed treatment.

You'll hear from Danielle Butin, director of health services at Oxford Health Plans, a United Healthcare company, Kerry Little, senior health coach with Duke University Medical Center and Roger Reed, executive vice president, chief health officer at Gordian Health Solutions on how their organizations have structured their health coaching programs to improve disease management outcomes.

This 35-page report is based on the March 23, 2005 audio conference "The Role of Health Coaches in Disease and Care Management," during which Butin, Little and Reed described their health coaching programs and the impact the programs have had on patient outcomes.

You'll get details on:

  • motivating and training health coaches;
  • health coach responsibilities;
  • keeping members in health coaching programs;
  • coaching diverse populations; and
  • coaching for specific diseases.

Table of Contents

  • The Health Coach’s Role in Disease and Care Management
    • Health Coaching and Self-Management in Managed Care
    • Motivating Health Coaches
    • Training Health Coaches
    • Self-Confidence Breeds Self-Efficacy
    • Transitions-in-Care Coaching Program
    • Living with Diabetes Self-Management Program
    • Reducing Chronic Pain Self-Management Program
    • Options for Living Self-Management Program
    • Telephonic Coaching for Emphysema Patients
  • Using New Models to Transform Healthcare
    • Coaching a Culturally Diverse Population
    • Health Coach Responsibilities
    • Motivational Techniques for Health Coaches
    • Health Coach Toolkit
    • Keeping Participants in a Coaching Program
    • Involving Family in the Coaching Experience
    • Measuring the Impact of Effective Coaching
    • 10 Tips for Motivating Members
  • The Value of Health Coaching to Employers
    • Gordian’s Health Coach Model
    • Components of a Typical 12-Month Intervention
    • Printed Support Materials
    • Key Components of the Coaching Call
    • Health Coach Characteristics
    • Gordian’s Health Coach Training
    • Monitoring Health Coaches’ Interactions
    • Health Coach Quality Control Checklist
  • Q&A: Ask the Experts
    • Health Coaches vs. Case Managers
    • Typical Health Coach Schedule and Caseloads
    • Average Length of Coaching Call
    • ROI on Coaching Mid-Range Patients
    • Staffing Ratios in Coaching Scenarios
    • Cost Structure for Health Coaching
    • Engaging Participants for Program Duration

In "Training Health Coaches: Fielding a Team of Behavior Change Agents," expert speakers describe strategies and techniques for training effective health coaches and delivering returns.

You'll hear from Kerry Little, senior health coach with Duke University Medical Center, Dr. Ruth Quillian-Wolever, clinical health psychologist and clinic director with Duke University Medical Center, Maddy Rice, vice president for training and development at CorSolutions and Bonnie Sechrist, director of clinical program development with Health Management Corporation on developing effective health coach training programs.

This 42-page report is based on the October 26, 2005 audio conference "Health Coach Training: Insider Tips for Effective Coaching" during which Little, Dr. Quillian-Wolever, Rice and Sechrist provided an inside look at the health coach training programs at their organizations.

You'll get details on:

  • The health coaching principles at Health Management Corporation;
  • Using e-learning to train health coaches;
  • How CorSolutions uses a career ladder for its health coaches;
  • Defining the difference between coaching and therapy; and
  • The types of case loads that a health coach can handle.

Table of Contents

  • Developing Health Coach Training
    • Applying Past Experience to New Models
    • Challenges of Consumer-Driven Care
    • Step 1: Establish a Solid Rapport
    • Steps 2 and 3: Set the Agenda and Assess Readiness
    • Step 4: Respond to Resistance with Care
  • Adapting to Industry Shifts
    • Corporate Evolution at CorSolutions
    • Narrowing the Focus
    • Understanding Participants’ Needs and Fears
    • Training and Motivating Health Coaches
    • Facing the Future
  • Health Coach Role Defies Definition
    • Meeting Patients Where They Stand
    • The Coach-Client Relationship
    • Profiting From Experience
    • A Multi-faceted Model
    • Strategies for Success
  • Health Coaching in the Integrative Medicine Environment
    • Expanding Treatment Options
    • Spinning the Wheels of Behavior Change
    • Prospective Approaches Prove Worthwhile
    • Establishing Health Coach Parameters
    • A Comprehensive Intervention with Promising Results
  • Q&A: Ask the Experts
    • Refining Recruitment
    • Health Coach Caseloads
    • Online Learning
    • Case Management Systems
    • Health According to Health Coaches
    • Program Length and Logistics
    • Health Coach Certification
    • Health Coach Training: Classroom vs. Real-World
  • Glossary
  • For More Information
  • About the Authors

"Health Coaches: Scoring Big Gains in Disease Management ROI" and "Training Health Coaches: Fielding a Team of Behavior Change Agents" are part of HIN's Disease Management Dimensions series. The Disease Management Dimensions Series provides an inside look at disease management programs to help you get the most of your disease management initiatives.

Publication Date: March 2006
Number of Pages: 77
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