With increasing transparency in the quality of care that a healthcare organization provides from payors and healthcare consumers, healthcare provider organizations are taking steps to improve their quality metric scores.

In Healthcare Performance Improvement: A Laser-Focus on Core Measures, you'll learn the key steps in developing a performance improvement process from staff and leader engagement to workflow processes. You'll get three case studies from leaders in healthcare performance improvement:

• St. David's Healthcare, Austin, Texas, has created a culture of zero misses that extends from the board of directors and administrators to the doctors and clinical staff at each organization, shares Dr. Steve Berkowitz, president at SMB Health Consulting and former chief medical officer for the central and west Texas division of HCA at St. Davids Healthcare.

• A core philosophy related to safety, quality and clinical effectiveness is the cornerstone of the organizational perspective at Memorial Health Systems, Springfield, Illinois. Jim Bent, vice president of quality and organizational development at Memorial Medical Center, part of Memorial Health Systems describes how clear performance expectations have been set to support this mission and the creation of a Quality Leadership Institute to help instill this mission.

• Performance improvement at Cleveland County Healthcare System have been directly tied to an increase in market share. Liz Popwell, vice president of systems management at Cleveland County Healthcare System, discusses the impact on market share and the key tool that they attribute to performance improvement results.