From the receptionist on the front lines, to the coding specialist behind the scenes, to the caregivers in between, every staff member has a powerful influence on the success of a medical practice. Staff can affect professional image, professional relationships, patient referrals, efficiency, and the growth and profitability of a practice.

In How to Recruit, Motivate and Manage a Winning Staff, Laura Sachs Hills offers her best strategies for developing a team of employees who are committed to the health and well-being of the patients and the practice. Her no-nonsense advice, supported by over 20 years experience, includes field-tested examples, sample dialogues, action checklists and more. Physicians, practice managers and administrators are shown exactly how to recruit, hire, motivate, evaluate, and, when necessary, fire employees.

Bonus tool is a CD-ROM with over 40 checklists and sample letters in PDF and MS Word that allow you to type in your own data over the existing information. These ready to print forms and letters make it even easier to deal with staff related circumstances as they arise.

As competent as you may be at what you do, and as personable and people-orientated as you may be, your STAFF can make or break your professional practice. Every person who works in your practice has an important impact on the quality of care your patients receive, on your own enjoyment of your work, and on your bottom line.

Unfortunately, many medical practitioners and staff office managers lack the background, training, and management know-how to develop a first-rate staff. With How To Recruit, Motivate, and Manage A Winning Staff, Laura Sachs Hills has put together a very readable and enjoyable step-by-step approach to personnel management specifically designed for the medical practice. You'll discover how to handle an array of problem employees, establish excellent office policies, conduct productive staff meetings, prevent or deflect staff conflicts, deal with tardiness and absenteeism, become a better delegator and much, much more.

About the Author:

Laura Sachs Hills has authored hundreds of journal articles and has been a staff development columnist for The Journal of Practice Management since 1998. Her article topics include communications, leadership, team building, human resources, marketing, management, emotional intelligence, ethics, workplace etiquette, and professionalism.

Dr. Hills has grounded all of her work in a rigorous academic foundation in learning theory, pedagogy, learning assessment, and curriculum design. She holds a Doctor of Arts in Higher Education from George Mason University, where she focused her scholarly work on leadership studies. She is a distinguished scholar and was awarded the George Mason University Higher Education Outstanding Doctoral Student Award, and Outstanding Doctoral Dissertation Award. Dr. Hills also earned a Master of Arts in English and graduate certificates in College Teaching and in the Teaching of English to Speakers of Other Languages from George Mason University. She completed her Bachelor of Arts cum laude at Rutgers University, where she was elected to Phi Beta Kappa and won the freshman prize for outstanding English language skills.