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Improving Patient Collections in an Unhealthy Economy: Technologies and Processes to Speed Payments, a January 28, 2009 webinar on CD-ROM
Improving Patient Collections in an Unhealthy Economy: Technologies and Processes to Speed Payments, a January 28, 2009 webinar on CD-ROM
Improving Patient Collections in an Unhealthy Economy: Technologies and Processes to Speed Payments, a January 28, 2009 webinar on CD-ROM
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Many hospitals, physician practices and other provider organizations are already seeing an increase in their bad debt as the current credit and mortgage crisis is causing patients to pay healthcare bills more slowly, if at all.

Listen to pre-conference comments from Ben Tobin.

During Improving Patient Collections in an Unhealthy Economy: Technologies and Processes to Speed Payments, a 90-minute webinar on January 28, 2009, now available as a CD-ROM, via On Demand Web access or as a training DVD, industry experts from Beacon Partners provided practical strategies, techniques and tools to improve patient collections without alienating patients.

Within the context of the current economic environment, coupled with the increase of high-deductible health plans, many healthcare organizations are seeing a lag in patient payments. From an assessment of current processes to how operational issues and technology can improve the revenue cycle, get the details you need from these leading Beacon Partner experts: Greg Adams, senior consultant; Kevin Burchill, practice director; Sean McDonagh, practice director; Ben Tobin, management consultant and Phil Villacci, principal. They'll provide practical, hands-on advice on:

  • Managing the patient revenue cycle, while preserving positive relationships;
  • Analyzing the areas that directly and indirectly impact the billing and collections process;
  • Implementing technology and modeling tools that improve collection rates;
  • Putting policies and procedures in place that maximize patient collections from pre- to post-visit; and
  • Determining if online access to patient billing will produce a return for your organization and if so, creating and managing a system that nets results.
You can listen to this program right in your office and enjoy significant savings Ė no travel time or hassle; no hotel expenses. Itís so convenient! Invite your staff members to gather around a conference table to listen to the CD, DVD or the On Demand version.

Have questions on our webinar and/or webinar formats? Visit our webinar FAQ.


CEOs, presidents, CFOs, medical directors, physician practice management company executives, PHO and IPA leadership, financial analysts, consultants, account services, administration, billing and accounting executives, controllers, patient accounts managers.


Greg Adams

Greg Adams, senior consultant, Beacon Partners, offers 21 years of experience in the healthcare industry, including three years of healthcare information systems. His background includes all areas of the revenue cycle from the back-end to the front-end, develop quantifiable productivity tools, denial management, and assist with the development of policies and procedures as well as job descriptions.

Adams has also been an active participant in the design, build and validate sessions, assisted with presentations to clients for the vendor selection process, developed Visio workflow processes, and was a team lead for business process redesign.

Prior to joining Beacon Partners he served as a corporate business operations manager responsible for the daily support of 41 hospitals covering 17 states to ensure accuracy in the areas of billing, follow-up for the timely collection with all insurance companies and self-pay patients, all registration areas and files. He performed on site visits with the business office directors and CFOs to assist in resolving any cash flow issues needed to attain acceptable days in the accounts receivable program.

Adams also worked on the implementation team for all new hospitals acquired to build the patient accounting, patient access master files for the conversion process.

Kevin Burchill

Kevin R. Burchill, Esq., FACHE, practice director, Beacon Partners has over 25 years of senior-level healthcare executive experience (as a CEO/COO/Executive Director/Administrator in a variety of settings.) Burchill has true depth and breadth of experience in strategic planning, physician contracting and operational turnarounds, including post-bankruptcy situations.

Burchillís extensive hands-on experience includes administration at small and rural hospitals (including conversion to critical access hospital designation), community hospitals, hospital mergers/affiliations, state-wide not-for-profit hospital networks, community teaching hospitals, Long Term Acute Care (LTAC) hospitals, Skilled Nursing Facility (SNF), physician service companies and for-profit experiences with three nationally-recognized companies.

Following a Bachelor of Science degree in health service administration from Providence College, Burchill attended The George Washington University, where he earned a Masters in Health Services Administration. In addition, he has earned a Juris Doctor degree from Suffolk University School of Law in Boston. Burchill holds a license to practice law in the Commonwealth of Massachusetts and is also admitted to the United States Court for the District of Massachusetts, the United States Court of Appeals for the First Circuit and the Supreme Court of the United States of America.

Sean McDonagh

Sean McDonagh, practice director, Beacon Partners, has 18 years of management experience in hospital and physician practice environments. This experience includes revenue cycle and project management, system implementations and upgrades and extensive employee training. He is also experienced in process re-engineering, human resource management and financial report scoping and operational development. McDonagh is well versed in patient accounts management and group practice operations and fully understands the infrastructure requirements of revenue cycle operations, including system configuration to support it.

Prior to joining Beacon Partners, McDonagh served as the director of patient accounts for a major ambulatory clinic with 1,200 providers and as a business office manager for a private group practice, as well as a practice liaison for a major academic medical center.

In recent engagements McDonagh managed several aspects of a national implementation of the GE Centricity Flowcast v3.0 for a major laboratory. Responsibilities included system design (including Web Framework), managing operational preparedness, Information Technology (IT) preparedness, IT testing, defect control and resolution, user acceptance testing, interface configuration and cross mapping.

Ben Tobin
Appointment scheduling is an ideal opportunity to engage the patient upfront while collecting the data necessary to establish eligibility and reduce claims denials.

Ben Tobin, management consultant, Beacon Partners, has 22 years of experience in the healthcare industry, primarily in the physician practice management, revenue cycle and hospital accounts receivable management sectors. This includes daily operations of multiple sites, revenue cycle management, analysis, development of strategic planning, human resource management, financial report development and regulation compliance. Tobin is well versed in management services organizations and fully comprehends the infrastructure requirements of healthcare integrated delivery networks.

As a Beacon Partners engagement manager Tobin participates in medical group operations and hospital engagements to assess workflows, conduct revenue cycle analyses, perform operations redesigns and productivity measurements and review organizational structures. He has also been involved in the interim management of large academic physician groups, for-profit group practices, medical specialty groups and hospital revenue cycle and receivables functions.

Additionally Tobin has authored articles on revenue cycle monitoring, key indicator report development and staff training and served as a break-out session presenter at the MGMA annual conference.

Phil Villacci

Philip Villacci, principal, Beacon Partners, has 30 years of healthcare experience with 25 years in C-level positions. He has served in roles in academic medical centers, private medical groups, corporate medicine and healthcare consulting. He has expert knowledge of physician practice management in the areas of governance, ambulatory operations, physician compensation, revenue cycle management, strategic planning, team development, finance and reimbursement.

Villacci is recognized for building self-sustaining and effective teams, improving revenues and profits and implementing successful change. He uncovers strategic flaws and implements corrective actions. He has a proven ability to improve operations with a strong tenacity for success in start-up and turn-around environments.

Before joining Beacon Partners, Villacci was an associate director with Navigant Consulting where he specialized in optimizing the performance of faculty practices, physician groups and integrated networks. He has participated on projects focusing on major turnarounds as well as addressing targeted needs for physician groups and academic medical centers. Clients included schools of medicine, faculty practice plans, and academic medical centers.

Villacci has successfully fulfilled engagements with The Yale University School of Medicine, The University of Iowa, Sisters of St. Mary in St. Louis, Catskill Regional Medical Center in NY, HealthPartners Medical Group and Clinics in Minneapolis, Care New England in Rhode Island and Ohio Health.

Publication Date: January 28, 2009
Number of Pages: Webinar
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