Nine mobile healthcare remote monitoring pilots integrated with a telephonic care management program are helping Humana to avert medical emergencies and preventable hospitalizations among individuals with serious medical and functional challenges.
The pilots are part of a continuum of care aimed at improving health outcomes, increasing satisfaction and reducing overall healthcare costs. Humana stratifies members into four groups using a predictive model to identify the level of support appropriate to each individual's needs.
Members are offered telephonic care management with call patterns tailored to their status and history. The mobile health remote monitoring pilots target individuals with congestive heart failure and diabetes as well those with medication adherence concerns and those with functional challenges that make activities of daily living challenging.
Listen to pre-conference comments from Gail Miller.
During Integrating Mobile Health Remote Patient Monitoring with Telephonic Care Management for Improved Care Coordination Results, a March 19th webinar, now available for replay, Gail Miller, vice president of telephonic clinical operations in Humana's care management organization, Humana Cares/SeniorBridge, shares details of Humana's telephonic care management program and how these remote monitoring pilots enhance their care coordination efforts.
- How to recruit and continuously engage patients in telephonic care management and remote monitoring;
- The key features of the remote monitoring programs;
- How remote monitoring can provide early indication of problems and lead to early intervention;
- How care managers work with technology vendors in the remote monitoring pilots to coordinate care; and
- Initial results achieved from telephonic care management and early results from the remote monitoring programs.
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WHO WILL BENEFIT FROM THIS CONFERENCE?
Presidents/CEOs, chief financial officers, chief operating officers, medical directors, physician practice leaders, quality improvement executives, case management executives, business development and strategic planning directors and consultants.
ABOUT OUR PANELIST:
||Humana remote monitoring pilots go beyond traditional targets of heart failure, diabetes and COPD.
Gail Miller is vice president of clinical telephonic operations for Humana Cares, the complex care and chronic management arm of Humana, Inc. Her responsibilities include the oversight of the complex and chronic care programs provided telephonically to members of Humana. She also oversees the development and implementation of remote monitoring programs and other key programs designed to serve the needs of Older Americans.
Ms. Miller came to this role after serving two years as the chief of product development for Humana Cares, where she developed demonstration projects and pilots utilizing new care management techniques.
Prior to that she served eight years as the vice president of strategy and product development for the Senior Markets at Humana Inc. During her tenure, she lead the Humana team to expand their senior presence from a local focus to a national focus, entering the PFFS, PPO, Regional PPO and Part D Prescription Drug product lines. She also developed the innovative Well Dine program’ Healthy Rewards program and Humana Active Outlook. Humana is now at the forefront of the "aging in place space" to help older Americans age gracefully at home.
Prior to joining Humana, Ms. Miller was the vice president of new products of Colonial Penn Life Insurance Co. a company concentrating their focus on the 50+ market. Prior to that, she was the vice president of account services at Harte-Hankes, the largest direct response company in the United States.
Ms. Miller currently serves on the Florida Medicare Quality Assurance Strategic Council as well as the Managed Care Council for the National Association of Palliative and Hospice Care. She is a member of the Women Business Leaders of the U.S. Health Care Industry Foundation. She also served a three-year term on the Board of Directors for the Meals on Wheels Association of America.
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