This much-needed resource shows how to apply these methods to the larger issues of health care delivery such as managed care, workforce shortages, patients; "right to know" legislation, and hospital marketing and branding efforts. Putting Patients First is filled with illustrative case examples drawn from hospitals and health care organizations that have successfully implemented the Planetree model.
Table of Contents
Part One: Nine Elements of Patient-Centered Care.
Part Two: Future Directions for Patient-Centered Care.