As part of the transformation of physician
practices to patient-centered medical homes within Bon Secours
Health System, embedded case managers are placed within
practices to function as nurse navigators for patients with complex
needs or for those experiencing transitions of care.
Listen to pre-conference comments from Irene Zolotorofe.
During Recruiting, Training and Case Load Management Strategies
for Embedded Case Managers, a 45-minute webinar on May 3rd at
1:30 p.m. Eastern, available for replay, Irene Zolotorofe, administrative director of clinical operations at Bon Secours Health System, shared the process that Bon Secours has established for recruiting, selecting and placing an embedded case manager in their practices, along with details on case load management, tools used by case managers and benchmarks for measuring effectiveness.
She shares:
- Recruitment sources and strategies;
- Preferred background and skill sets of case managers;
- How to ensure the embedded case manager is a fit for the practice, preparing the practice for placement and building a trusting relationship between the case manager and the physician;
- Training strategies for embedded case managers;
- The tools used by case managers, including how to utilize the expertise of each case manager across the system;
- The typical case load of an embedded case manager, case load
management strategies and standards of care; and
- Benchmarks to evaluate the case managers' effectiveness.
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You can listen to this program right in your office and enjoy significant savings — no travel time or hassle; no hotel
expenses. It's so convenient! Invite your staff members to gather around a conference table to watch the program.
WHO WILL BENEFIT FROM THIS CONFERENCE?
CEOs, medical directors, disease management directors, managers and coordinators, case management executives, case managers, health plan executives, care management nurses, behavioral health providers, physician executives and business development and strategic planning directors.
ABOUT OUR PANELIST:
Irene Zolotorofe
|  | The selection and training process for embedded case managers at Bon Secour Health System centers around cultivating a trusting relationship between the case manager and the physician.
|
Irene Zolotorofe is the administrative director of clinical operations for Bon Secours Medical Group. Her responsibilities include a clinical transformation project, which is rolling out a medical home model of care to all of Bon Secours Medical Groups primary and specialty practices in the Virginia region, and nursing development. In addition, Zolotorofe is responsible for the development of Bon Secours Medical Groups embedded and virtual Nurse Navigator Program.
Zolotorofe has been a nurse for 20 years. She completed her Masters in Counseling from Hofstra University in 1992 and her Masters in Nursing from the Medical College of Virginia in 2006. Zolotorofe has been working for Bon Secours Medical Group for 14 years and has dedicated her career to the management of chronically ill patients and sharing her knowledge with other professionals.
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