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Home > Disease Management
Telephonic Health Coaching: How It Can Improve Your Population Health Management Programs
Telephonic Health Coaching: How It Can Improve Your Population Health Management Programs
Telephonic Health Coaching: How It Can Improve Your Population Health Management Programs
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Telephonic Health Coaching: How It Can Improve Your Population Health Management Programs, an April 5, 2006 audio conference on CD-ROM, takes an in-depth look at telephonic health coaching programs, from program structure to call strategies to outcomes measurement and results.

Click here to listen to some pre-conference comments from our audio conference presenter.

Health coaching programs can help individuals in need of care management services take a more active and effective role in the management of their own healthcare. Telephonic health coaching services, while unique in its challenges, provides a convenient way to offer accessible health coaching services.

During this 90-minute audio conference on CD-ROM, your expert panel of speakers, Colleen Perkins, health strategies consultant with Mayo Clinic Health Management Resources and Dr. Dennis Richling, medical director, vice president for CorSolutions, a Matria Company, provide inside details on the telephonic health coaching programs at their organizations.

You will get details on:

  • Building an effective program structure;
  • Selecting participants for telephonic health coaching programs;
  • Assessing readiness to change over the phone;
  • Determining which initial call strategies to use;
  • Training health coaches on motivational interviewing over the phone;
  • Engaging participants in health coaching programs over the phone;
  • Establishing rapport over the phone;
  • Analyzing types of call schedules and case loads; and
  • Measuring outcomes and program results.

Here's what participants said about the live program:

"Both of the presenters offered good information about the benefits of health coaching," according to a senior manager of benefits operations with a pharmaceutical company.

"This was a value added program," according to a healthy lifestyles coordinator from a Mid-west hospital.

"This program gave information on the success of telephonic health coaching and how to get populations engaged," according to a registered nurse with a Massachusetts-based health plan.

"This conference had experienced and knowledgeable speakers with good information," according to a registered nurse with a health management company.

"The content in this program was very specific and thorough," according to Judy LeMaster with Security Health Plan.

"The conference was informative and thought provoking," according to a participant from Empire Blue Cross Blue Shield.

You can "attend" this program right in your office and enjoy significant savings – no travel time or hassle; no hotel expenses. It’s so convenient! Invite your staff members to listen in.

Listen to some pre-conference comments from our expert presenter:

Colleen Perkins, health strategies consultant with Mayo Clinic Health Management Resources, describes who makes health coaching calls and the process of the call:

Dennis Richling, medical director, vice president for CorSolutions, a Matria Company, explains the relevancy of telephonic health coaching in relation to the trend toward consumer-driven healthcare:


CEOs, medical directors, disease management directors, managers and coordinators, health coaches, health plan executives, care management nurses, wellness professionals, quality improvement professionals, business development and strategic planning directors.


Colleen Perkins

Colleen Perkins, MBA, is a health management strategy consultant at Mayo Clinic Health Management Resources. Perkins consults with clients on overarching health and productivity goals and objectives including health risk assessment strategies. Working collaboratively with clients, she helps organizations formulate effective integration, incentive and promotion strategies. In addition, Perkins will facilitate vendor integration and HRA data interpretation and analysis to ensure that client needs are met at a strategic level.

Prior to joining the Mayo team, Perkins was manager of health and productivity at Coors Brewing Company in Golden, Colo. While at Coors, she led an integrated health and productivity department comprised of Absence & Disability, Wellness, Employee Assistance, Primary and Occupational Health Clinic and an e-health platform. Perkins’ team implemented a strategic health initiative projected to save Coors more than $16 million over the next five years. She was instrumental in earning Coors the 2002 Gold Well Workplace award recognizing Coors as one of the healthiest workplaces in the United States.

Perkins holds a Bachelor of Science in combined science from Santa Clara University and both a Master of Business Administration and Master of Science Management with an emphasis in sports and wellness management from the University of Denver. She currently serves on the board of the Colorado Governor's Council for Physical Fitness and an adjunct faculty member at the University of Denver teaching the Philosophy of Wellness.

Dr. Dennis Richling

Dennis E. Richling, M.D., is the medical director, vice president for CorSolutions, a Matria Company.

Prior to his current position, Dr. Richling was president of the Midwest Business Group on Health, a respected employer business coalition. As president of the Midwest Business Group on Health, Dr. Richling had a direct effect on mobilizing the employer community to recognize the importance of health and productivity care management services as part of their human capital management strategy. He also was actively engaged in the community based quality initiatives.

Dr. Richling also served as the assistant vice president of Health Services and chief medical officer of Union Pacific Railroad. He was responsible for the medical and health-related services that were provided to up to 50,000 employees throughout the 23 state operating territory of Union Pacific. The Health Services Department managed over 450 company sponsored fitness facilities, a multi-site health risk intervention program, vocational rehabilitation services for injured and ill employees, a medical consumer education program, an alertness management program, and the medical surveillance programs for the railroad. In 1994, 1997, and 2001, the Union Pacific's Health Track Program was awarded the C. Everett Koop National Health Award. In 2001, the Wellness Councils of America awarded Union Pacific the Platinum Award, the single largest employer in the United States to receive this designation. Union Pacific Railroad also received the Corporate Health and Productivity Management Award from the Institute for Health and Productivity Management in 2001. In 2003, Union Pacific was recognized by the American College of Occupational and Environmental Medicine with the Corporate Health Achievement Award.

Dr. Richling has actively participated in many health-related organizations including the Washington Business Group on Health, American Heart Association and the Wellness Councils of America. He also has served on the Board of Directors of the National Business Coalition on Health and the Partnership for Prevention. He currently serves on the Board of Governors for the Institute of Medicine of Chicago.

Dr. Richling is currently a public member for the Interagency Committee on Smoking and Health, and is a member of the Task Force on Community Preventive Services for the Community Guide of the Center for Disease Control and Prevention.

Dr. Richling is a graduate of Creighton University School of Medicine. He practiced Emergency Medicine in Omaha, before joining Union Pacific as Assistant Medical Director in 1986. He graduated from Harvard Business School after completing the Program for Management Development in 1997. He also participated in the Secretary’s Primary Health Care Policy Fellowship in 2002.

Publication Date: April 5, 2006
Number of Pages: 90 minutes of audio on CD-ROM
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