| Nurse managers often assume their positions without sufficient knowledge of the nuts and bolts of managing staff and supplies. The Business of Nurse Management: A Toolkit for Success provides time-tested tools, templates, and guidance that new nurse managers, administrators, and educators can use immediately to effectively manage staff and supplies while promoting quality patient care. It provides strategies for resolving common issues that can be easily adapted to individual situations, and it illustrates how specific departmental needs fit into an overall operational picture.
The Business of Nurse Management: A Toolkit for Success includes case studies illustrating best approaches and successful resolutions to a variety of management challenges and provides:
- Details of all aspects of supply management
- Budgeting skills required for cost-effective purchases and supply utilization
- Department budgeting
- Tools for labor and productivity issues
- Staffing models that facilitate waste reduction and increased efficiency
- Strategies for effective communication with staff, colleagues, and senior management
- Techniques for successful design and facilitation of meetings
- Conflict resolution
- Time management tools
- Working knowledge of healthcare finance
Key Features:
- Provides time-tested tools for the daily business of nurse management
- Offers proven strategies and formulas that can be easily adapted and put to work immediately
- Includes step-by-step education on budget and finance within the health care industry
- Builds leadership skills through communication models and facilitation/presentation guides
- Clarifies complex budgetary and management issues without technical jargon
Table of Contents
- Acknowledgments
- Foreword
- Preface
- Chapter 1: Understanding productivity measures
- Chapter 2: Staffing models: Managing capacity to demand
- Chapter 3: Recruitment and dismissals
- Chapter 4: Managing the supply chain, the supply chain budget and the value analysis team
- Chapter 5: Achieving cost-effectiveness
- Chapter 6: Annual budgeting and purchasing as part of healthcare finance
- Chapter 7: Patient care reimbursement
- Chapter 8: Care delivery techniques for high quality with low costs
- Chapter 9: Six Sigma
- Chapter 10: Developing personal management skills
- Chapter 11: Skill development for managing change, conflicts and relationships
- Appendix: Helpful websites
- Appendix: References
- Index
About the Author
Nancy Bateman, RN, BSN, has 37 years of experience as an RN and 23 years of concurrent peri-operative experience. She has an extensive national and international background in process improvement, non-labor savings, and operating room redesign. She is currently managing director of Navigant Healthcare Supply Chain and Peri-Operative Practice, specializing in clinical operations, supply chain operations, physician engagement, surgical services, emergency room and critical care redesign, and resource management. Ms. Bateman has successfully managed teams in the implementation of supply cost initiatives and performed and managed engagements for productivity and process improvement. She also founded and managed her own product research and development corporation in which she took several of her own product ideas from inception to marketplace. She has three patents on her product ideas. Ms. Bateman has been a speaker for National Nurses in Business, HFMA, and World Congress, and has been featured in several publications including California Nursing Review and The Wall Street Journal.
Reviews
"I have not found another book like this with such detailed and comprehensive information in a multitude of areas. It will be a great help to nurse managers."
Doody's Medical Reviews
Score: 97, 5 Stars
"This work is more than a mere academic attempt to define basic management concepts, but rather is a robust toolkit, providing real-life examples and experiences coupled with actual tools and techniques, allowing novice nurse managers to understand concepts such as supply chain management, financial management, and labor and productivity modeling. Additionally, this book serves as a roadmap to the successful implementation of these concepts. I think the author can be confident that there will be many grateful nurse leaders who will have gained a broader perspective of their evolving role, and about how to best implement those practices."
Robert Doyle, BSN, MS
Managing director
National Supply Chain Practice Leader
Navigant Consulting
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