Running a profitable medical practice takes more than
your staffs strong clinical skills. Todays practice of medicine is complex; declining reimbursement per patient or procedure, complexity in managing the patient process, technology
needs, decision-making processes to ensure optimal use of resources, outcomes
management
and dont forget the nuances of employee management. This exciting book promises a new way for physicians and administrators to look at the medical practice.
Think Business! Medical Practice Quality, Efficiency, Profits decodes business theories and applies them to
todays medical practice. The book will take you
far beyond marketing, human resources, finances and patient-orientated
services. This book will revolutionize
how you think about your medical practice.
It is time to bring solid business principles to the medical practice. So, if you didnt get to business school, dont
worry. Author Owen Dahl unravels the mysteries behind the management theories of
gurus like Drucker, Porter,
Senge, Collins, Maslow, Deming and Kotter and then provides detail as
a playbook
for todays medical practice. And if you
do have your MBA, these practical applications for medicine will reinforce what
you already know.
Filled with winning techniques, in Think Business! Medical Practice Quality, Efficiency, Profits you will learn about:
- Financial fundamentals how to keep tabs on the practice
- Employees as assets:
How to recruit and retain them
- How to differentiate your practice from your competition
- Setting the stage for pay-for-performance and quality of
care
- Why individual physicians and their executive staff
should care about satisfied patients and
quality outcomes
- How to motivate employees to build great teams; its not only
about money!
- Smart strategies to focus your practice as a business
Packed with plenty of take-home value, you can count on Dahl to provide you with the language, the players, and the management techniques
to ensure success in your practice. His energy and sense of purpose translates
into winning techniques and illustrative case studies. Refer to Think Business! Medical Practice Quality, Efficiency, Profits often for
specific strategies you can implement in your practice today. Improve your bottom line, comply with pay for
performance and increase patient satisfaction in your practice.
Table of Contents:
- Foreword
by David B. Nash, M.D., M.B.A., FACP
- Introduction
1. Are you a Business? History, are you a business, business life cycle, business
organization, business real purpose
2. Planning Strategic plan, vision and mission, values and value
statements, strategies, SWOT, objectives, environment
3. Quality of Care Measurement, relationship management, defects and waste,
quality management
4. Human Resources Employee as an asset and knowledge worker, retention, team,
generations, management and leadership
5. Process, Systems
and Efficiency Systems, flow chart, benchmarks, measurement
6. Marketing Strategy, patient decision process, services, relationships, research and statistics, patient satisfaction, marketing plan, get active, give back
7. Financial Management Statements, external activity and sources of funds, metrics
8. Compliance Risk management, quality assurance, compliance plan, evidence based, incident report, and accreditation
9. Knowledge Management and Decision-Making Data, information, knowledge, and wisdom continuum, management information systems, decision-making, knowledge management
10. Change Management Why and what of change, resistance to change, is your organization ready for change, change manager or leader, group/team, solutions, unfreeze, change, refreeze
11. Case Studies Operational, strategic and the big change
12. The Future of Your Business Future scenarios, the glass is half empty, information and
food for thought, the glass is half full, ideal practice
- Index
Think Business! Medical Practice Quality, Efficiency, Profits is an easy-to-read mini-MBA curriculum. It provides administrators and doctors with a repository for all of the current business school information necessary to compete in the 21st century.
About the Author
Owen J. Dahl, MBA, FACHE, CHBC, is a nationally-known speaker and independent MGMA consultant with nearly 40 years in
medical practice management, from
entrepreneur, to
academician developing teaching programs and credentialing programs. to manager of a $75 million practice with 65 physicians, to academician developing certification programs for major medical societies. He is also a Lean Six Sigma
Master Black Belt. In addition to his Think Business! Medical Practice Quality, Efficiency, Profits his
latest book is Lean Six Sigma for the Medical Practice, with co-author, Frank Cohen, and the author of, The Medical Practice Disaster Planning Workbook.
Reviews:
"It is time to bring solid business principles to the medical
practice. Think Business! Medical Practice Quality, Efficiency, Profits is packed with plenty of take-home value -- and you can count on Owen
Dahl to provide you with the language, the players, and the management
techniques to ensure success in your practice. His energy and sense of purpose
translates into winning techniques you can implement in your practice improve your bottom line, comply with pay for performance and increase the patient satisfaction in your practice."
David Nash, MD, MBA, Professor & Chairman, Dept. of Health Policy, Jefferson Medical College
Owen J. Dahl offers a vision and provides excellent
planning ideas for physicians and administrators who want to improve all of the
operations in the medical practice. This book is a must-read.
Susan Genrich, CMM, Certified Medical Manager
Most of us received medical training that provides us with
the skills to diagnose and treat medical conditions. However, only a few of us received the
necessary skills to become effective and successful businessmen and business
women
.All those who read this book will become not only better businessman and
business women but ultimately better physicians.
Neil Baum, MD - Clinical Associate Professor of Urology, Tulane Medical
School and author of Marketing
Your Clinical Practice Ethically, Effectively, Economically
Owen Dahl helps you understand the complexities of the
business of medicine so you can better manage your practice. It will make
you a more sophisticated leader. The quality of your patient care will go
up.
Richard C. Haines, Jr., President, Medical Design
International
Owen has done a remarkable job of engaging the reader with a
blend of theory and practicality that offers a solid business approach to
achieving a high performing practice. This book is a 'must read' for physicians
and medical practice leaders that seek to be among the best."
Judy Capko, Capko & Company and author of Secrets of
the Best-Run Practices